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Emergency MR

McGraw-Hill Emergency Medical Responder 2nd Edition CH 11

The six basic elements of the communication process A source (the sender), encoding, the message, the channel, a receiver (decoder) and feedback.
The source of verbal communication spoken or written words.
A message the information to be communicated.
Encoding the act of placing a message into words or images so that it is understood similarly by the sender and the receiver.
Who chooses the path (channel) for transmitting the message to the receiver? The sender
Examples of channels include air, light, electricity, radio waves, paper and postal systems.
The receiver the person or group for whom the sender's message is intended.
Noise anything that obscures, confuses, or interferes with the communication.
Decoding interpreting the message.
Feedback the response from the receiver (verbal or nonberbal) that allows the sender to know how the message is being received.
Regression a return to an earlier or former developmental state.
Common patient responses to illness or injury Fear, embarrassment, frustration, pain, regression, feeling of being powerless or helpless, anxiety, anger, sorrow, depression, guilt, shame, or blame
An EMS professional must except every call for assistance without prejudice
When communicating with a patient, being by identifying yourself and establishing your role by saying My name is ______. I am an emergency medical responder and am trained to provide emergency care. I am here to help you Mr. or Mrs. __________.
Be considerate of your patient's personal space
Personal space the invisible area immediately around each of us that we declare as our own.
Public space 12 feet or more. Impersonal contact with others occurs in this space.
Social space 4-12 feet. Hearing and vision are the primary senses involved; much of a patient interview occurs at this distance.
Personal space 1.5 - 4 feet. This is the distance used when interacting with friends; hearing and vision are important at this distance; much of a physical assessment occurs in this space.
Intimate space Touching to 1.5 feet. Senses of smell and touch are the primary senses involved; this distance is best for assessing breath and other body odors.
Recognize the patient's need for privacy, preserve the patient's dignity, and treat the patient with respect.
Created by: AAllegretto