Communication
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| Communication | use of words and behaviors to construct , send, and interept messages
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| Sender | person deliveing message
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| Receiver | person for whom message is sent
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| One-way Communication | highly structured, with sender being in control and expecting very little resonse
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| Two-way communication | both sender and receiver equally participate in the interaction
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| Verbal Communicication | use of spoken or written words or symbols
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| Connotative meaning | reflects ind. perception or interretation of a given word
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| Dennotative meaning | refers to commonly accepted definition of a particular word
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| Jargon | is "commonplace" lang. or terminology unique to people in a particular work setting
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| Non-verbal Communication | messages sent without the use of words
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| gestures | are movements used to emphasize the idea being communicated; clarifying a point
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| Open posture | shift in posture towardan individual, a smile, direct eye contact; conveys warth and caring
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| Closed posture | a formal , more distant, generally with arms and legs crossed; percieved as disinterest , cold, nonacceptance
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| Assertive Communication | style is interaction that takes in account the feelings and needs of patient, yet honors the nurse's rights asa ind.
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| aggressive Communication | interaction with another in a overpowering and forceful manner to meet own needs at expense of others
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| Unassertive Communication | sacrifices the nurses personal rights to meet the needs of the patient at the expense of feeling resentful
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| Therapeutic Communication | exchange of info. takes place that facilitates the formation of a positive nurse-patient relationship aand actively involves the patient in all areas of care
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| Nontherapeutic Communication | can block the development of trust and therapeutic relationship
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| Active Listening | requires fullattention to what patient is saying
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| Passive Listening | nurse attends nonverbally to what the patient is saying through eye contactand nodding; encouraging pharses such as Uh-Huh and I see
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| acceptance | the willingness to listen and respond to what a patient is saying without judgement
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| Minimal encouragement | is a subtle therapeutic technique that communicates to the patient that the nurese is interested and wants to hear more
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| Closed question | is focused and seeks a particular answer; yes or no
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| Open question | a question where elaboration on the subject is desired
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| Restating | involves the nurse repeating to the patient what the nurse believes to be the main point that patient is trying to convey
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| Parapharsing | is restatement of patients mesaage in own words to verify the interpertation that the message is correct
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| Clarifying | Restating the patients message in a manner that ask tthe patient to verify that the message is accurate
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| Focusing | used when more specific info. is needed to accurately understand patients message
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| Reflecting | a therapeutic tech. that assists the patient to reflect on inner feelings and thoughts rather than seek answers or advice from someone else
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| stating observations | is useful to validate the accuracy of nurse's observations
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| offering information | preparing a patient for what to expect before, during and after an invasive procedure
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| summarizing | review of main points covered in an interaction
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| Comfort zone | his/her "territory"
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| intimate zone | 0 to 18 inches
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| personal zone | 18 in to 4 ft
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| social zone | 4 to 12 feet
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| public zone | 12 feet or more
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| Altered cognition | lacks the ability to receive, process,and send information; comm. does not occur
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| Impaired hearing | patient is unable to hear what is being said and can't be ex[ected to to understand
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| grieving | a result of actual or preceived loss
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| impaired verbal communication | to describe decreased, delayed or absent ability to receive , process, transmit and use a system of symblos
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| expressive aphasia | cannot send the desired message
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| receptive aphasia | cannot recognize ot interpret the message
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Created by:
Jaybob
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