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Con Ch.3


Communication use of words and behaviors to construct , send, and interept messages
Sender person deliveing message
Receiver person for whom message is sent
One-way Communication highly structured, with sender being in control and expecting very little resonse
Two-way communication both sender and receiver equally participate in the interaction
Verbal Communicication use of spoken or written words or symbols
Connotative meaning reflects ind. perception or interretation of a given word
Dennotative meaning refers to commonly accepted definition of a particular word
Jargon is "commonplace" lang. or terminology unique to people in a particular work setting
Non-verbal Communication messages sent without the use of words
gestures are movements used to emphasize the idea being communicated; clarifying a point
Open posture shift in posture towardan individual, a smile, direct eye contact; conveys warth and caring
Closed posture a formal , more distant, generally with arms and legs crossed; percieved as disinterest , cold, nonacceptance
Assertive Communication style is interaction that takes in account the feelings and needs of patient, yet honors the nurse's rights asa ind.
aggressive Communication interaction with another in a overpowering and forceful manner to meet own needs at expense of others
Unassertive Communication sacrifices the nurses personal rights to meet the needs of the patient at the expense of feeling resentful
Therapeutic Communication exchange of info. takes place that facilitates the formation of a positive nurse-patient relationship aand actively involves the patient in all areas of care
Nontherapeutic Communication can block the development of trust and therapeutic relationship
Active Listening requires fullattention to what patient is saying
Passive Listening nurse attends nonverbally to what the patient is saying through eye contactand nodding; encouraging pharses such as Uh-Huh and I see
acceptance the willingness to listen and respond to what a patient is saying without judgement
Minimal encouragement is a subtle therapeutic technique that communicates to the patient that the nurese is interested and wants to hear more
Closed question is focused and seeks a particular answer; yes or no
Open question a question where elaboration on the subject is desired
Restating involves the nurse repeating to the patient what the nurse believes to be the main point that patient is trying to convey
Parapharsing is restatement of patients mesaage in own words to verify the interpertation that the message is correct
Clarifying Restating the patients message in a manner that ask tthe patient to verify that the message is accurate
Focusing used when more specific info. is needed to accurately understand patients message
Reflecting a therapeutic tech. that assists the patient to reflect on inner feelings and thoughts rather than seek answers or advice from someone else
stating observations is useful to validate the accuracy of nurse's observations
offering information preparing a patient for what to expect before, during and after an invasive procedure
summarizing review of main points covered in an interaction
Comfort zone his/her "territory"
intimate zone 0 to 18 inches
personal zone 18 in to 4 ft
social zone 4 to 12 feet
public zone 12 feet or more
Altered cognition lacks the ability to receive, process,and send information; comm. does not occur
Impaired hearing patient is unable to hear what is being said and can't be ex[ected to to understand
grieving a result of actual or preceived loss
impaired verbal communication to describe decreased, delayed or absent ability to receive , process, transmit and use a system of symblos
expressive aphasia cannot send the desired message
receptive aphasia cannot recognize ot interpret the message
Created by: Jaybob