Chapter 3
Help!
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| As you interact and communicate with coworkers, you should be honest and _______ | Sensitive
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| When communicating with your manager about an issue or problem, it is recommended that you ________ beforehand. | Think of possible solutions
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| The document also known as a client questionnaire, consultation card or health history form is the client _____ form. | intake
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| In handling a client who is dissatisfied with a service, the ultimate goal is to __________. | make them happy & willing to return for future services.
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| Effective human relations and communication skills build _______ accelerate professional growth and promote a positive work environment. | lasting client relationships
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| The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _______ communication. | effective
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| It is recommended that you allow how much time in your schedule to do the client consultation? | 5-15 minutes
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| If a client is revealing increasingly personal details, one recommended strategy is that you _____ or find a reason to excuse yourself and when you return, start a new conversation topic or suggest a mini relaxation service. | change the subject
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| As a beauty professional, do not attempt to fulfill the role of _____ , career guide, parental sounding board or motivational coach for any of your clients. | counselor
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| The first step of the 10-step consultation method is to _______. | review the intake form
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| When should the client consultation be performed? | Before starting the actual service
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| The final step in the client consultation is to ______. | repeat & review the consultation
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| One important golden rule of communication for building a successful beauty industry career is to ______. | be aware of your body language
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| The client ______ is the communication with a client that determines the client's needs & how they achieve the desired results. | consultation
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| If you are involved with a scheduling mix up, always remember to ________. | be polite & never argue about who is correct
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| When you meet an older client for the first time, you should __________. | ask the client how they want to be addressed
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| When interacting & communicating with coworkers, make every effort to remain _____ & resist being pulled into spats & cliques. | objective
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| Your reactions to situations beyond your control beyond your control & your ability to ______ in the face of challenges are critical to being successful in a people profession. | communicate effectively
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| You may want to schedule clients who are ____ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time. | habitually
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| When you trust your judgement, uphold your values & stick to what you believe is right, you show that you: | believe in yourself
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| The sixth step of the 10-step consultation method is ____. | show & tell
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| A practical step for effectively communicating in the workplace is to ______. | believe in yourself
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| Good communication skills reduce potential workplace _____. | conflict
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| To earn a client's _____ & loyalty, be consistent by always having a positive attitude. | trust
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| The ability to understand people is _____ to operating effectively in many industries. | the key
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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