Chapter 3
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | Sensitive
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| When communicating with your manager about an issue or problem, it is recommended that you ________ beforehand. | show 🗑
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| The document also known as a client questionnaire, consultation card or health history form is the client _____ form. | show 🗑
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| In handling a client who is dissatisfied with a service, the ultimate goal is to __________. | show 🗑
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| show | lasting client relationships
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| The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _______ communication. | show 🗑
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| show | 5-15 minutes
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| show | change the subject
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| show | counselor
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| The first step of the 10-step consultation method is to _______. | show 🗑
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| show | Before starting the actual service
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| The final step in the client consultation is to ______. | show 🗑
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| One important golden rule of communication for building a successful beauty industry career is to ______. | show 🗑
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| show | consultation
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| If you are involved with a scheduling mix up, always remember to ________. | show 🗑
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| When you meet an older client for the first time, you should __________. | show 🗑
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| When interacting & communicating with coworkers, make every effort to remain _____ & resist being pulled into spats & cliques. | show 🗑
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| Your reactions to situations beyond your control beyond your control & your ability to ______ in the face of challenges are critical to being successful in a people profession. | show 🗑
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| show | habitually
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| show | believe in yourself
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| The sixth step of the 10-step consultation method is ____. | show 🗑
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| show | believe in yourself
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| Good communication skills reduce potential workplace _____. | show 🗑
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| To earn a client's _____ & loyalty, be consistent by always having a positive attitude. | show 🗑
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| show | the key
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
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