Foundations Word Scramble

Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

Normal Size Small Size show me how

Question	Answer
As you interact and communicate with coworkers, you should be honest and _______	Sensitive
When communicating with your manager about an issue or problem, it is recommended that you ________ beforehand.	Think of possible solutions
The document also known as a client questionnaire, consultation card or health history form is the client _____ form.	intake
In handling a client who is dissatisfied with a service, the ultimate goal is to __________.	make them happy & willing to return for future services.
Effective human relations and communication skills build _______ accelerate professional growth and promote a positive work environment.	lasting client relationships
The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _______ communication.	effective
It is recommended that you allow how much time in your schedule to do the client consultation?	5-15 minutes
If a client is revealing increasingly personal details, one recommended strategy is that you _____ or find a reason to excuse yourself and when you return, start a new conversation topic or suggest a mini relaxation service.	change the subject
As a beauty professional, do not attempt to fulfill the role of _____ , career guide, parental sounding board or motivational coach for any of your clients.	counselor
The first step of the 10-step consultation method is to _______.	review the intake form
When should the client consultation be performed?	Before starting the actual service
The final step in the client consultation is to ______.	repeat & review the consultation
One important golden rule of communication for building a successful beauty industry career is to ______.	be aware of your body language
The client ______ is the communication with a client that determines the client's needs & how they achieve the desired results.	consultation
If you are involved with a scheduling mix up, always remember to ________.	be polite & never argue about who is correct
When you meet an older client for the first time, you should __________.	ask the client how they want to be addressed
When interacting & communicating with coworkers, make every effort to remain _____ & resist being pulled into spats & cliques.	objective
Your reactions to situations beyond your control beyond your control & your ability to ______ in the face of challenges are critical to being successful in a people profession.	communicate effectively
You may want to schedule clients who are ____ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time.	habitually
When you trust your judgement, uphold your values & stick to what you believe is right, you show that you:	believe in yourself
The sixth step of the 10-step consultation method is ____.	show & tell
A practical step for effectively communicating in the workplace is to ______.	believe in yourself
Good communication skills reduce potential workplace _____.	conflict
To earn a client's _____ & loyalty, be consistent by always having a positive attitude.	trust
The ability to understand people is _____ to operating effectively in many industries.	the key

Created by: princesalove