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As you interact and communicate with coworkers, you should be honest and _______
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When communicating with your manager about an issue or problem, it is recommended that you ________ beforehand.
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Foundations
Chapter 3
| Question | Answer |
|---|---|
| As you interact and communicate with coworkers, you should be honest and _______ | Sensitive |
| When communicating with your manager about an issue or problem, it is recommended that you ________ beforehand. | Think of possible solutions |
| The document also known as a client questionnaire, consultation card or health history form is the client _____ form. | intake |
| In handling a client who is dissatisfied with a service, the ultimate goal is to __________. | make them happy & willing to return for future services. |
| Effective human relations and communication skills build _______ accelerate professional growth and promote a positive work environment. | lasting client relationships |
| The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _______ communication. | effective |
| It is recommended that you allow how much time in your schedule to do the client consultation? | 5-15 minutes |
| If a client is revealing increasingly personal details, one recommended strategy is that you _____ or find a reason to excuse yourself and when you return, start a new conversation topic or suggest a mini relaxation service. | change the subject |
| As a beauty professional, do not attempt to fulfill the role of _____ , career guide, parental sounding board or motivational coach for any of your clients. | counselor |
| The first step of the 10-step consultation method is to _______. | review the intake form |
| When should the client consultation be performed? | Before starting the actual service |
| The final step in the client consultation is to ______. | repeat & review the consultation |
| One important golden rule of communication for building a successful beauty industry career is to ______. | be aware of your body language |
| The client ______ is the communication with a client that determines the client's needs & how they achieve the desired results. | consultation |
| If you are involved with a scheduling mix up, always remember to ________. | be polite & never argue about who is correct |
| When you meet an older client for the first time, you should __________. | ask the client how they want to be addressed |
| When interacting & communicating with coworkers, make every effort to remain _____ & resist being pulled into spats & cliques. | objective |
| Your reactions to situations beyond your control beyond your control & your ability to ______ in the face of challenges are critical to being successful in a people profession. | communicate effectively |
| You may want to schedule clients who are ____ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time. | habitually |
| When you trust your judgement, uphold your values & stick to what you believe is right, you show that you: | believe in yourself |
| The sixth step of the 10-step consultation method is ____. | show & tell |
| A practical step for effectively communicating in the workplace is to ______. | believe in yourself |
| Good communication skills reduce potential workplace _____. | conflict |
| To earn a client's _____ & loyalty, be consistent by always having a positive attitude. | trust |
| The ability to understand people is _____ to operating effectively in many industries. | the key |
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princesalove