Effective Communication
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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Sender | Encodes or creates the messages
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Feedback | takes place after the receiver has decoded or interpreted the message sent by the sender
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Message | the content being communicated and the channels in which it is communicated
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Receiver | decodes or interprets, the meaning of the message.
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Verbal Communication | takes place when the message is spoken.
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Nonverbal | body language known as kinesics.
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Complete | All necessary information must be given.
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Clear | Message must be heard and comprehended
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Concise | brief and to the point
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Courteous | asking to place them on hold, thanking them for holding.
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Cohesive | summarize and allow time for understanding
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Facial Expressions | Most important and observed nonverbal communication.
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Territoriality | distance at which we feel comfortable with others while communicating
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Posture | Manner in which we carry ourselves, or pose in situations.
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Position | The arrangements you are put in or put yourself in for communication with someone else.
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Gesture | using a body part to enhance or emphasize words or ideas.
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Defense Mechanism | the bodies way of seeking relief from uncomfortable or painful reality, often times unconsciously.
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Regression | Withdrawal, feeling powerlessness, childlike stage of behavior
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Denial | equal to accept information
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Repression | Unconscious, temporary amnesia, wiping out of memory.
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Projection | Blaming unacceptable desires, impulses and thoughts falsely to others ti avoid acknowledgement.
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Sublimation | channeling of a socially unacceptable behavior into a socially acceptable behavior.
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Displacement | Unconscious transfer of unacceptable emotions, thoughts or feelings from ones self to a more acceptable external source.
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Compensation | conscious or unconscious over emphasizing of a characteristic to offset a real imagined deficiency
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Rationalization | the minds way of making unacceptable behavior or events acceptable by devising rational .
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
tifani.winter
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