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Effective Communication

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Term
Definition
Sender   Encodes or creates the messages  
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Feedback   takes place after the receiver has decoded or interpreted the message sent by the sender  
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Message   the content being communicated and the channels in which it is communicated  
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Receiver   decodes or interprets, the meaning of the message.  
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Verbal Communication   takes place when the message is spoken.  
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Nonverbal   body language known as kinesics.  
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Complete   All necessary information must be given.  
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Clear   Message must be heard and comprehended  
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Concise   brief and to the point  
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Courteous   asking to place them on hold, thanking them for holding.  
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Cohesive   summarize and allow time for understanding  
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Facial Expressions   Most important and observed nonverbal communication.  
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Territoriality   distance at which we feel comfortable with others while communicating  
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Posture   Manner in which we carry ourselves, or pose in situations.  
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Position   The arrangements you are put in or put yourself in for communication with someone else.  
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Gesture   using a body part to enhance or emphasize words or ideas.  
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Defense Mechanism   the bodies way of seeking relief from uncomfortable or painful reality, often times unconsciously.  
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Regression   Withdrawal, feeling powerlessness, childlike stage of behavior  
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Denial   equal to accept information  
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Repression   Unconscious, temporary amnesia, wiping out of memory.  
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Projection   Blaming unacceptable desires, impulses and thoughts falsely to others ti avoid acknowledgement.  
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Sublimation   channeling of a socially unacceptable behavior into a socially acceptable behavior.  
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Displacement   Unconscious transfer of unacceptable emotions, thoughts or feelings from ones self to a more acceptable external source.  
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Compensation   conscious or unconscious over emphasizing of a characteristic to offset a real imagined deficiency  
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Rationalization   the minds way of making unacceptable behavior or events acceptable by devising rational .  
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Created by: tifani.winter
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