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Week 1

Effective Communication

Sender Encodes or creates the messages
Feedback takes place after the receiver has decoded or interpreted the message sent by the sender
Message the content being communicated and the channels in which it is communicated
Receiver decodes or interprets, the meaning of the message.
Verbal Communication takes place when the message is spoken.
Nonverbal body language known as kinesics.
Complete All necessary information must be given.
Clear Message must be heard and comprehended
Concise brief and to the point
Courteous asking to place them on hold, thanking them for holding.
Cohesive summarize and allow time for understanding
Facial Expressions Most important and observed nonverbal communication.
Territoriality distance at which we feel comfortable with others while communicating
Posture Manner in which we carry ourselves, or pose in situations.
Position The arrangements you are put in or put yourself in for communication with someone else.
Gesture using a body part to enhance or emphasize words or ideas.
Defense Mechanism the bodies way of seeking relief from uncomfortable or painful reality, often times unconsciously.
Regression Withdrawal, feeling powerlessness, childlike stage of behavior
Denial equal to accept information
Repression Unconscious, temporary amnesia, wiping out of memory.
Projection Blaming unacceptable desires, impulses and thoughts falsely to others ti avoid acknowledgement.
Sublimation channeling of a socially unacceptable behavior into a socially acceptable behavior.
Displacement Unconscious transfer of unacceptable emotions, thoughts or feelings from ones self to a more acceptable external source.
Compensation conscious or unconscious over emphasizing of a characteristic to offset a real imagined deficiency
Rationalization the minds way of making unacceptable behavior or events acceptable by devising rational .
Created by: tifani.winter