Understanding the Resident
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| What is the concept that considers the whole person? | Holism
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| The whole person has physical, social, psychological and spiritual parts. The parts overlap and cannot be _______________. | Separated
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| You must know and respect the whole person to provide effective, __________________ care. | Quality
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| Call residents by their ________________ - Mr. or Mrs. | Titles
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| Something that is necessary or desired for maintaining life and mental well-being. | Need
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| According to Abraham Maslow, ______________-level needs must be met to survive and function before higher-level needs can be met. | Lower
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| Oxygen, food, water, rest and shelter are examples of which of Maslow's needs? | Physical
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| The need to feel safe from harm, danger and fear is Maslow's safety and _______________ needs. | Security
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| People feel safer and more secure if they know ____________ will happen to them. | What
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| For every _______ measure a person should know: why it is needed, who will do it, how it will be done, what feelings or sensations to expect. | Care
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| Many persons do not feel safe and secure when _________________ to a nursing center. | Admitted
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| Love and ______________ needs relate to love, closeness and affection. | Belonging
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| Family, friends and the _____________ ___________ help the person meet love and belonging needs. | Health team
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| The worth, value, or opinion one has of a person is __________. | Esteem
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| To think of oneself and to see oneself as useful and having value is defined as _____________. | Self-esteem
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| To experience one's potential through leaning, understanding and creating to the limit of a person's capacity is called _______________. | Self-actualization
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| The language, values, beliefs, habits, likes, dislikes, and customs of a group of people. | Culture
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| A person's culture influences their ___________________ beliefs and practices. | Healthcare
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| Spiritual beliefs, needs and practices all relate to a person's ______________. | Religion
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| The _____________ _______________ includes the person's cultural and religious practices. | Care plan
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| You must ______________ and accept the person's culture and religion. | Respect
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| It is important that you do not try to ____________ your religion and cultural beliefs on other people. | Force
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| Any lost, absent or impaired physical or mental function is called a __________________. | Disability
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| What is a common response to illness and disability? | Anger
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| The person's highest potential for mental and physical performance is called the ______________ level of function. | Optimal
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| You should always focus on the person's _________________. | Abilities
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| Promoting the "________ __________" with disabled people in a nursing center reduces quality of life | Sick role
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| What type of residents are very disabled, and need total assistance with all activities? | Complete care
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| Residents that have problems coping and adjusting to _________ resulting in their behavior and functioning being affected. | Stress
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| Terminally ill persons are ____________. | Dying
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| A person who is unable to respond to stimuli is said to be _____________. | Comatose
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| ______________ is a common emotion that is communicated verbally and nonverbally. | Anger
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| A person with this type of behavior is very critical of others, nothing seem to please this person. | Demanding
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| A person who cares only about his or her own needs and demands the time and attention of others is said to be _______________. | Self-centered
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| A person with ______________ behavior may swear, bite, hit, pinch, scratch or kick. | Aggressive
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| A person with this behavior has little or no contact with family, friends, and staff. | Withdrawal
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| Inappropriate sexual behavior may be caused by disease, confusion, ____________, or drug side affects. | Dementia
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| For effective communication you must understand and ___________ the resident as a person. | Respect
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| For effective communication you must appreciate the person's problems and __________________. | Frustrations
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| For effective communication you must ________________ the person's rights. | Respect
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| For effective communication you must respect the person's _____________ and culture. | Religion
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| For effective communication you must give the person time to ______________ the information that you give to them. | Understand
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| For effective communication you must ______________ information as often as needed. | Repeat
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| For effective communication you should ask _______________ to see if the person understood you. | Questions
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| For effective communication you should include the person in conversations when others are ___________________. | Present
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| Words, either spoken or written, are used in __________________ communication. | Verbal
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| Messages are sent with gestures, facial expressions, posture, body movements, touch and smell when using ______________communication. | Nonverbal
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| What is a very important form of nonverbal communication that conveys comfort, caring, love, affection, interest, trust, concern and reassurance? | Touch
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| Touch practices vary among ____________________ groups. | Culture
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| People send messages through their _______________ language. | Body
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| You must ______________ reactions to odors from body fluids, secretions, excretions or the person's body because it may cause embarrassment and humiliation. | Control
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| When you ________________ you need to focus on verbal and nonverbal communications. | Listen
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| What is it called when you restate the person's message in your own words? | Paraphrasing
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| Which type of questions focus on specific information that you need to know? | Direct
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| Which type of questions allow the person to share thoughts, feelings or ideas? | Open-Ended
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| How do you make sure that you understand the person's message? | Clarifying
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| When clarifying, you can ask the person to __________ the message by saying that you do not understand. | Repeat
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| What communication technique is helpful to get the person back on the topic when they are rambling or wandering in thought? | Focusing
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| Sometimes you do not need to say anything which makes ______________ a very powerful way to communicate. | Silence
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| Silence give people time to ____________, organize thoughts and choose words. | Think
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| Communication _______________ prevent the sending and receiving of messages. | Barriers
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| When communicating, you and the person must use and understand the same ____________________. | Language
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| A person of a different _______________ may attach different meanings to verbal and nonverbal communication. | Culture
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| Often people will change the _______________ when the topic becomes uncomfortable. | Subject
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| Giving opinions involves _______________ values, behaviors or feelings. | Judging
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| One barrier to communicating includes ____________ a lot when others are silent. | Talking
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| If you pretend to ________________ it shows that you have a lack of caring and interest. | Listen
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| Sometimes _____________ and disability affects a person's ability to communicate. | Illness
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| Values and communication styles vary among ___________ groups. | Age
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| An example of a ____________ answer would be telling someone "Don't worry", it shows that you do not care about the person's concerns. | Pat
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| A person may acquire a disability any time from ______ to old age. | Birth
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| The person does not ___________ to have a disability and they must adjust. | Choose
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| People with disabilities have the same _____________ needs as you and everyone else. | Basic
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| It is believed that a comatose person can still _______________, therefore you should knock before entering the room and introduce yourself each time you enter. | Hear
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| Friends and family help meet safety and security, ____________ and belonging and self-esteem needs. | Love
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| The presence or absence of family or friends affects the person's __________________ of life. | Quality
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| In most case you will ask visitors to leave the room when providing care, however the resident may ________ that the person stays. | Requests
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| If a visitor appears to upset or be tiring a resident you need to report your observation to the ______________. | Nurse
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Created by:
na3
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