Success Chap 8
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Active Listening | hearing sounds and searching for information relevant to those sounds so the sounds may be understood
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| Affective Communication | sending or receiving information through feeling tone
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| Belittling | mimicking or making fun of a person in some way
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| closed-ended questions | questions that require specific answers from a patient
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| commitment | pledge to do one's best
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| empathy | respectful, detached concern
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| false reassurance | promising the patient something you cannot deliver, such as saying "You'll be just fine."
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| feedback | response to the sender's message as a part of meaningful conversation
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| focused questions | questions that require definitive, precise information from a patient
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| giving advice | telling someone what to do
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| honesty | to not deliberately deceive to present oneself in a better light
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| humor | communication characteristics to help "lighten up" a situation
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| judging | arriving at an opinion based on some evidence. Can be a communication block, particularly if judging is perceived as "thinking less" of the person.
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| knowledge | repeat information exactly as read or told. Does not imply an understanding of the information
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| message | the idea being conveyed or the question being asked
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| nonverbal communication | sending or receiving information by facial expression or body language
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| one-way communication | when the sender controls a situation and offers no opportunity for feedback from the receiver; used to give a command
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| open-ended questions | questions that permit the pt to respond in a way most meaningful to him or her. These type of questions often begin with what, where, and when
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| simple answers | General responses. Can be a communication block and discount the pt as a person
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| patience | willingness to put up with waiting and being okay about doing so
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| probing | pushing for information beyond what is medically necessary to know
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| purpose | reason
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| receiver | person receiving the message, idea, or question
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| respect | consideration, regard
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| self-esteem | special sense that it is okay to receive credit for something you did well
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| sender | person conveying an idea or asking a question
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| sensitivity | awareness of what others are feeling. Tunes in on affective and nonverbal communication.
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| therapeutic communication | between the patient and the nurse. the focus is on the patient
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| trust | rely on, depend on
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| two-way communication | when there is feedback or discussion between the sender and receiver; usual form of conversation
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| verbal communication | sending or receiving communication through the spoken or written word
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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