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Success Chap8

Success Chap 8

Active Listening hearing sounds and searching for information relevant to those sounds so the sounds may be understood
Affective Communication sending or receiving information through feeling tone
Belittling mimicking or making fun of a person in some way
closed-ended questions questions that require specific answers from a patient
commitment pledge to do one's best
empathy respectful, detached concern
false reassurance promising the patient something you cannot deliver, such as saying "You'll be just fine."
feedback response to the sender's message as a part of meaningful conversation
focused questions questions that require definitive, precise information from a patient
giving advice telling someone what to do
honesty to not deliberately deceive to present oneself in a better light
humor communication characteristics to help "lighten up" a situation
judging arriving at an opinion based on some evidence. Can be a communication block, particularly if judging is perceived as "thinking less" of the person.
knowledge repeat information exactly as read or told. Does not imply an understanding of the information
message the idea being conveyed or the question being asked
nonverbal communication sending or receiving information by facial expression or body language
one-way communication when the sender controls a situation and offers no opportunity for feedback from the receiver; used to give a command
open-ended questions questions that permit the pt to respond in a way most meaningful to him or her. These type of questions often begin with what, where, and when
simple answers General responses. Can be a communication block and discount the pt as a person
patience willingness to put up with waiting and being okay about doing so
probing pushing for information beyond what is medically necessary to know
purpose reason
receiver person receiving the message, idea, or question
respect consideration, regard
self-esteem special sense that it is okay to receive credit for something you did well
sender person conveying an idea or asking a question
sensitivity awareness of what others are feeling. Tunes in on affective and nonverbal communication.
therapeutic communication between the patient and the nurse. the focus is on the patient
trust rely on, depend on
two-way communication when there is feedback or discussion between the sender and receiver; usual form of conversation
verbal communication sending or receiving communication through the spoken or written word
Created by: shosh316