Chapter 19 MGMT 102
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | True
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| The major reason for developing effective listening is to build relationships between people. a. true | show 🗑
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| People speak approximately 25 percent as fast as they think. | show 🗑
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| show | False
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| An effort to attempt empathetic listening skills is often enough to open communication. | show 🗑
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| show | True
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| A listener who takes notes indicates boredom in both the message and the speaker. | show 🗑
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| show | False
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| A secondary question is the first question about a topic. | show 🗑
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| A directed question leads the speaker to a desired response. | show 🗑
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| Research indicates information transmitted via the grapevine in organizations is 75 percent accurate. | show 🗑
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| Assimilation is the tendency of people to adjust or modify rumors, to mold them to fit their personal needs. | show 🗑
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| show | True
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| Finishing someone’s sentences for them indicates a strong communication relationship and encourages the speaker. | show 🗑
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| show | True
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| The sending side of the communication process is more difficult than the receiving side. | show 🗑
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| A micro climate is defined as the general atmosphere of a workplace | show 🗑
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| show | True
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| show | True
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| show | False
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| Most Americans speak at a rate of about _______ words per minute. | show 🗑
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| show | Noise
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| Preparing a rebuttal against a speaker’s criticism is an example of which barrier to listening? | show 🗑
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| show | Fact
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| The manager who wants to understand another person from that person’s own internal frame of reference should use which type of listening? | show 🗑
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| Which of the following is not a technique for active listening? | show 🗑
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| Of the following, which does not work with the others to achieve accurate listening? | show 🗑
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| Which of the following statements is true? | show 🗑
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| show | secondary
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| What is the formula the textbook uses to help explain the cause of rumors in modern organizations? | show 🗑
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| show | sharpening
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| Which of the following is one of the three dimensions of a message? | show 🗑
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| show | micro listening climate
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| Total climate listening is known as: | show 🗑
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| A positive listening climate includes | show 🗑
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| show | walking around
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| Strategic managerial listening requires listening to | show 🗑
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| Which of the following is not an advantage of managerial listening skills? | show 🗑
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| Which of the following is not a barrier to managerial listening? | show 🗑
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| The LAW of listening stands for | show 🗑
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| show | bias
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| Which listening intensity level is best for business meetings? | show 🗑
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| show | A. pick the best time
B. pick the best place
C. review documents
D. both A and B are correct choices
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| show | active listening
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| show | A. organize the message
B. visualize the message
C. personalize the message
D. all choices are correct
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| show | A. increases understanding
B. strengthens the relationship
C. adds face time to the interaction
D. both A and B are correct choices
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| show | “Sounds like you had a tough day.”
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
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