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Chapter 19 MGMT 102
| Question | Answer |
|---|---|
| Listening is the form of communication that is most important for entry-level positions. | True |
| The major reason for developing effective listening is to build relationships between people. a. true | True |
| People speak approximately 25 percent as fast as they think. | True |
| Active and passive are two forms of listening. | False |
| An effort to attempt empathetic listening skills is often enough to open communication. | True |
| There is no need to wait until the end of the message to summarize it. | True |
| A listener who takes notes indicates boredom in both the message and the speaker. | False |
| Open-ended questions give the respondent a narrow choice of possible answers, while a closed question gives a wider range of possible answers. | False |
| A secondary question is the first question about a topic. | False |
| A directed question leads the speaker to a desired response. | True |
| Research indicates information transmitted via the grapevine in organizations is 75 percent accurate. | False |
| Assimilation is the tendency of people to adjust or modify rumors, to mold them to fit their personal needs. | True |
| Managerial listening requires nonverbal awareness. | True |
| Finishing someone’s sentences for them indicates a strong communication relationship and encourages the speaker. | False |
| An open-door policy is not always successful in inducing communication. | True |
| The sending side of the communication process is more difficult than the receiving side. | False |
| A micro climate is defined as the general atmosphere of a workplace | False |
| To enhance the listening climate, a listener should put down whatever he/she is doing. | True |
| Strategic managerial listening requires listening to the spoken words and attention to the nonverbal elements and the total environment. | True |
| Managers should discourage their subordinates from listening to the grapevine because the information is usually false. a. true | False |
| Most Americans speak at a rate of about _______ words per minute. | 125 |
| Which of the following is not a barrier to listening? | Noise |
| Preparing a rebuttal against a speaker’s criticism is an example of which barrier to listening? | Debate |
| The type of listening most common in business meetings and conferences is | Fact |
| The manager who wants to understand another person from that person’s own internal frame of reference should use which type of listening? | empathetic |
| Which of the following is not a technique for active listening? | repeat the message |
| Of the following, which does not work with the others to achieve accurate listening? | visualizing the message |
| Which of the following statements is true? | A paraphrase reflects the underlying attitudes or emotional tone of a message. |
| Which question seeks to get a deeper level of information? | secondary |
| What is the formula the textbook uses to help explain the cause of rumors in modern organizations? | rumors = ambiguity x interest |
| Showing a preference for vivid and dramatic treatment of data is known as | sharpening |
| Which of the following is one of the three dimensions of a message? | formal to informal |
| The 25–75 rule can create a problem in which of the following? | micro listening climate |
| Total climate listening is known as: | macro |
| A positive listening climate includes | taking notes maintaining eye contact leaning toward the speaker all choices are correct |
| Which technique induces a macro listening climate? | walking around |
| Strategic managerial listening requires listening to | the spoken words the nonverbal the total environment all choices are correct |
| Which of the following is not an advantage of managerial listening skills? | more efficient task assignments |
| Which of the following is not a barrier to managerial listening? | intentions |
| The LAW of listening stands for | Listening equals Ability plus Willingness |
| The listening barrier “detouring” is closely related to | bias |
| Which listening intensity level is best for business meetings? | factual |
| When preparing to listen, a manager should | A. pick the best time B. pick the best place C. review documents D. both A and B are correct choices |
| Using mnemonics is a good strategy for | active listening |
| The key advantage of taking notes is that it helps the listener to | A. organize the message B. visualize the message C. personalize the message D. all choices are correct |
| The main benefit of paraphrasing as a listening strategy is that it | A. increases understanding B. strengthens the relationship C. adds face time to the interaction D. both A and B are correct choices |
| Which is the best paraphrase for “I hate that job and I quit!”? | “Sounds like you had a tough day.” |
Created by:
shivanijaswal
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