Concepts Of Communication
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| Vocalization | Tone of voice, volume and pitch, and speed of message delivery speak volumes
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| Body Language | Use of body postures that communicates an interest in the client
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| Silence | Use both verbal and non verbal methods of communication
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| Proximity | the distance for most social communication is somewhere between 4 and 12 feet
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| Listen between the lines | Listen not only to what the client say, but also, just as importantly, what client's don't say
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| Facial expressions | Use of your face to communicate concern and interest
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| Physical contact | Providing nursing care to client
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| What is an example of nonverbal communication? | Holding hands
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| Sender | is the person conveying the message
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| Assertiveness communication | style is interaction that takes into account the feelings and needs of the patient, yet honor your rights as an individual
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| Closed Posture | is a more formal, distant stance, generally with arms, and possibly the legs, tightly closed
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| Open Posture | when you take a relaxed stance with uncrossed arms and legs while facing the other individual
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| Non verbal Communication | messages transmitted without the use of words (either oral or written)
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| Verbal Communication | involves the use of spoke words or written words or symbols
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| Aggressive Communication | when you interact with another in an overpowering and forceful manner to meet your own personal needs at the expense of the other
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| Receiver | is the individual or individuals to whom the message is conveyed
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| Communication | is the reciprocal process in which messages are sent and received between people
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| Passive Listening | you indicate that you are listening to what the patient is saying either non-verbally, through eye contact and nodding, or verbally
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| Paraphrasing | restatement of the patient's message in the nurse's own words
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| Therapeutic Communication | consist of an exchange of info that facilitates the formation of a positive nurse patient relationship and actively involves the patient in all areas of her or his care
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| Closed question | "How old are you?"
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| Focusing | "will you please tell me as accurately as you can, what you experienced the last time you were given morphine?"
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| Active listening | requires full attention to what the patient is saying
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| Restating | Repeating to the patient what the nurse believes to be the main point that the patient is trying to communicate
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| Non-Therapeutic Communication | usually blocks the development of a trusting and therapeutic relationship
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| Touch | is a form of nonverbal communication that this inherent in the practice of nursing for physical contact
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| Clarifying | "let me make sure I understand this correctly. the cost of the med is keeping you from being able to take it each day?"
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| Reflecting | "Have you discussed this with him?"
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| Open Ended Question | "What concerns do you have about going home?"
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| Message | Information sent
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| Message Channel | Nonverbal, verbal, emotional, or visual
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| Feedback | response or the lack of response
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| Context | Factors that effect the message
(environment and Circumstances)
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| Developmental Crisis | based on sudden or dramatic shifts in growth and development , such as school entry and exit or the birth of a child
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| Situational Crisis | Created by sudden or extraordinary event which cannot be planned or controlled- accidents illness, death
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| Environmental Crisis | A natural or created disaster overwhelming and individual or group
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