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NC 2
Concepts Of Communication
| Term | Definition |
|---|---|
| Vocalization | Tone of voice, volume and pitch, and speed of message delivery speak volumes |
| Body Language | Use of body postures that communicates an interest in the client |
| Silence | Use both verbal and non verbal methods of communication |
| Proximity | the distance for most social communication is somewhere between 4 and 12 feet |
| Listen between the lines | Listen not only to what the client say, but also, just as importantly, what client's don't say |
| Facial expressions | Use of your face to communicate concern and interest |
| Physical contact | Providing nursing care to client |
| What is an example of nonverbal communication? | Holding hands |
| Sender | is the person conveying the message |
| Assertiveness communication | style is interaction that takes into account the feelings and needs of the patient, yet honor your rights as an individual |
| Closed Posture | is a more formal, distant stance, generally with arms, and possibly the legs, tightly closed |
| Open Posture | when you take a relaxed stance with uncrossed arms and legs while facing the other individual |
| Non verbal Communication | messages transmitted without the use of words (either oral or written) |
| Verbal Communication | involves the use of spoke words or written words or symbols |
| Aggressive Communication | when you interact with another in an overpowering and forceful manner to meet your own personal needs at the expense of the other |
| Receiver | is the individual or individuals to whom the message is conveyed |
| Communication | is the reciprocal process in which messages are sent and received between people |
| Passive Listening | you indicate that you are listening to what the patient is saying either non-verbally, through eye contact and nodding, or verbally |
| Paraphrasing | restatement of the patient's message in the nurse's own words |
| Therapeutic Communication | consist of an exchange of info that facilitates the formation of a positive nurse patient relationship and actively involves the patient in all areas of her or his care |
| Closed question | "How old are you?" |
| Focusing | "will you please tell me as accurately as you can, what you experienced the last time you were given morphine?" |
| Active listening | requires full attention to what the patient is saying |
| Restating | Repeating to the patient what the nurse believes to be the main point that the patient is trying to communicate |
| Non-Therapeutic Communication | usually blocks the development of a trusting and therapeutic relationship |
| Touch | is a form of nonverbal communication that this inherent in the practice of nursing for physical contact |
| Clarifying | "let me make sure I understand this correctly. the cost of the med is keeping you from being able to take it each day?" |
| Reflecting | "Have you discussed this with him?" |
| Open Ended Question | "What concerns do you have about going home?" |
| Message | Information sent |
| Message Channel | Nonverbal, verbal, emotional, or visual |
| Feedback | response or the lack of response |
| Context | Factors that effect the message (environment and Circumstances) |
| Developmental Crisis | based on sudden or dramatic shifts in growth and development , such as school entry and exit or the birth of a child |
| Situational Crisis | Created by sudden or extraordinary event which cannot be planned or controlled- accidents illness, death |
| Environmental Crisis | A natural or created disaster overwhelming and individual or group |
Created by:
Kylee_cheyenne
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