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NC 2

Concepts Of Communication

Vocalization Tone of voice, volume and pitch, and speed of message delivery speak volumes
Body Language Use of body postures that communicates an interest in the client
Silence Use both verbal and non verbal methods of communication
Proximity the distance for most social communication is somewhere between 4 and 12 feet
Listen between the lines Listen not only to what the client say, but also, just as importantly, what client's don't say
Facial expressions Use of your face to communicate concern and interest
Physical contact Providing nursing care to client
What is an example of nonverbal communication? Holding hands
Sender is the person conveying the message
Assertiveness communication style is interaction that takes into account the feelings and needs of the patient, yet honor your rights as an individual
Closed Posture is a more formal, distant stance, generally with arms, and possibly the legs, tightly closed
Open Posture when you take a relaxed stance with uncrossed arms and legs while facing the other individual
Non verbal Communication messages transmitted without the use of words (either oral or written)
Verbal Communication involves the use of spoke words or written words or symbols
Aggressive Communication when you interact with another in an overpowering and forceful manner to meet your own personal needs at the expense of the other
Receiver is the individual or individuals to whom the message is conveyed
Communication is the reciprocal process in which messages are sent and received between people
Passive Listening you indicate that you are listening to what the patient is saying either non-verbally, through eye contact and nodding, or verbally
Paraphrasing restatement of the patient's message in the nurse's own words
Therapeutic Communication consist of an exchange of info that facilitates the formation of a positive nurse patient relationship and actively involves the patient in all areas of her or his care
Closed question "How old are you?"
Focusing "will you please tell me as accurately as you can, what you experienced the last time you were given morphine?"
Active listening requires full attention to what the patient is saying
Restating Repeating to the patient what the nurse believes to be the main point that the patient is trying to communicate
Non-Therapeutic Communication usually blocks the development of a trusting and therapeutic relationship
Touch is a form of nonverbal communication that this inherent in the practice of nursing for physical contact
Clarifying "let me make sure I understand this correctly. the cost of the med is keeping you from being able to take it each day?"
Reflecting "Have you discussed this with him?"
Open Ended Question "What concerns do you have about going home?"
Message Information sent
Message Channel Nonverbal, verbal, emotional, or visual
Feedback response or the lack of response
Context Factors that effect the message (environment and Circumstances)
Developmental Crisis based on sudden or dramatic shifts in growth and development , such as school entry and exit or the birth of a child
Situational Crisis Created by sudden or extraordinary event which cannot be planned or controlled- accidents illness, death
Environmental Crisis A natural or created disaster overwhelming and individual or group
Created by: Kylee_cheyenne
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