Conflict Resolution, Collaboration & Group Processing, Professionalism
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| Conflict | occurs when two parties disagree about an idea, and both assume they each are right and the other party is wrong
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| Conflict resolution method: Competition | Forcing a win-lose orientation
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| Conflict resolution method: Avoidance | Denying the person, issue or situation. Appropriate When one needs further information to analyze the problem. If overused, no active resolution is achieved which can lead to dysfunction.
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| Conflict resolution method: Accomidation | Giving in. Appropriate if it encourages people to express themselves and results in an agreeable relationship between both parties. this can lead to a competitive conflict and hostility afterwards.
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| Conflict resolution method: Compromise | An agreement between parties where each gives up something and gets something
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| Conflict resolution method: Collaboration | Win-win orientation. Appropriate when it encourages identification of areas of agreement and disagreement, and incorporates both parties’ perspectives. This method requires the most time.
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| Professional | An individual who performs work that requires advanced training or education and involves mental effort over manual effort (but not limited to). In most cases professionals follow a general code of ethics set out by an organization.
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| Collaboration | Working as a team to allow for higher level of care and understanding of the patient.
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| Necessary factors needed for collaboration | Trust, mutual respect, reliability,the ability to speak up Leadership and coordination within the team.
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| Negative effects of conflict | 1) Hinder ability to provide quality patient care
2) Abuse to patients/ clients, staff/colleges
3) Compromise therapeutic nurse-client relationships
Examples:
Horizontal violence and abuse
Bullying and sabotage
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| Positive effects of conflict | 1) Brings forward new ideas
2) Encourages person growth and positive change
3) Increase creativity
4) Increase opportunity for healthier relationships
5)Encourages reflection and self examination
6) Fosters reappraising situations
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| Conflict Prevention and Management Practice Guidelines | associated with clients, colleagues and workplace; offer strategies for preventing and managing, highlights roles, offers guidelines
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| Minimizing Conflict | active listening, purpose focused, reflecting, questioning/ summarizing, check group perspectives, open communication, positive conversations
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| Collaboration in Healthcare | working with clients, family, nurse, physician, social workers, etc.
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| Collaboration Components | leadership, open communication, metal respect
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| Collaboration Benefits | adherence, positive feelings, empowerment, better decisions, cost-effective, client-centered care, cooperation, quality improvement
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| Collaboration Challenges | communication, conflict, participation, time, trust, territory, restate to change, lack of skills, difficult personalities
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| Enhancing Collaboration | interprofessional communication/ collaboration classes, team goals, orientating new members
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| Collaborative Learning | facilitate/enhancing learning, provide practice base in working together, preparation for real life
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Created by:
SheaGodin
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