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Professional Growth

Conflict Resolution, Collaboration & Group Processing, Professionalism

TermDefinition
Conflict occurs when two parties disagree about an idea, and both assume they each are right and the other party is wrong
Conflict resolution method: Competition Forcing a win-lose orientation
Conflict resolution method: Avoidance Denying the person, issue or situation. Appropriate When one needs further information to analyze the problem. If overused, no active resolution is achieved which can lead to dysfunction.
Conflict resolution method: Accomidation Giving in. Appropriate if it encourages people to express themselves and results in an agreeable relationship between both parties. this can lead to a competitive conflict and hostility afterwards.
Conflict resolution method: Compromise An agreement between parties where each gives up something and gets something
Conflict resolution method: Collaboration Win-win orientation. Appropriate when it encourages identification of areas of agreement and disagreement, and incorporates both parties’ perspectives. This method requires the most time.
Professional An individual who performs work that requires advanced training or education and involves mental effort over manual effort (but not limited to). In most cases professionals follow a general code of ethics set out by an organization.
Collaboration Working as a team to allow for higher level of care and understanding of the patient.
Necessary factors needed for collaboration Trust, mutual respect, reliability,the ability to speak up Leadership and coordination within the team.
Negative effects of conflict 1) Hinder ability to provide quality patient care 2) Abuse to patients/ clients, staff/colleges 3) Compromise therapeutic nurse-client relationships Examples: Horizontal violence and abuse Bullying and sabotage
Positive effects of conflict 1) Brings forward new ideas 2) Encourages person growth and positive change 3) Increase creativity 4) Increase opportunity for healthier relationships 5)Encourages reflection and self examination 6) Fosters reappraising situations
Conflict Prevention and Management Practice Guidelines associated with clients, colleagues and workplace; offer strategies for preventing and managing, highlights roles, offers guidelines
Minimizing Conflict active listening, purpose focused, reflecting, questioning/ summarizing, check group perspectives, open communication, positive conversations
Collaboration in Healthcare working with clients, family, nurse, physician, social workers, etc.
Collaboration Components leadership, open communication, metal respect
Collaboration Benefits adherence, positive feelings, empowerment, better decisions, cost-effective, client-centered care, cooperation, quality improvement
Collaboration Challenges communication, conflict, participation, time, trust, territory, restate to change, lack of skills, difficult personalities
Enhancing Collaboration interprofessional communication/ collaboration classes, team goals, orientating new members
Collaborative Learning facilitate/enhancing learning, provide practice base in working together, preparation for real life
Created by: SheaGodin