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Professional Growth
Conflict Resolution, Collaboration & Group Processing, Professionalism
| Term | Definition |
|---|---|
| Conflict | occurs when two parties disagree about an idea, and both assume they each are right and the other party is wrong |
| Conflict resolution method: Competition | Forcing a win-lose orientation |
| Conflict resolution method: Avoidance | Denying the person, issue or situation. Appropriate When one needs further information to analyze the problem. If overused, no active resolution is achieved which can lead to dysfunction. |
| Conflict resolution method: Accomidation | Giving in. Appropriate if it encourages people to express themselves and results in an agreeable relationship between both parties. this can lead to a competitive conflict and hostility afterwards. |
| Conflict resolution method: Compromise | An agreement between parties where each gives up something and gets something |
| Conflict resolution method: Collaboration | Win-win orientation. Appropriate when it encourages identification of areas of agreement and disagreement, and incorporates both parties’ perspectives. This method requires the most time. |
| Professional | An individual who performs work that requires advanced training or education and involves mental effort over manual effort (but not limited to). In most cases professionals follow a general code of ethics set out by an organization. |
| Collaboration | Working as a team to allow for higher level of care and understanding of the patient. |
| Necessary factors needed for collaboration | Trust, mutual respect, reliability,the ability to speak up Leadership and coordination within the team. |
| Negative effects of conflict | 1) Hinder ability to provide quality patient care 2) Abuse to patients/ clients, staff/colleges 3) Compromise therapeutic nurse-client relationships Examples: Horizontal violence and abuse Bullying and sabotage |
| Positive effects of conflict | 1) Brings forward new ideas 2) Encourages person growth and positive change 3) Increase creativity 4) Increase opportunity for healthier relationships 5)Encourages reflection and self examination 6) Fosters reappraising situations |
| Conflict Prevention and Management Practice Guidelines | associated with clients, colleagues and workplace; offer strategies for preventing and managing, highlights roles, offers guidelines |
| Minimizing Conflict | active listening, purpose focused, reflecting, questioning/ summarizing, check group perspectives, open communication, positive conversations |
| Collaboration in Healthcare | working with clients, family, nurse, physician, social workers, etc. |
| Collaboration Components | leadership, open communication, metal respect |
| Collaboration Benefits | adherence, positive feelings, empowerment, better decisions, cost-effective, client-centered care, cooperation, quality improvement |
| Collaboration Challenges | communication, conflict, participation, time, trust, territory, restate to change, lack of skills, difficult personalities |
| Enhancing Collaboration | interprofessional communication/ collaboration classes, team goals, orientating new members |
| Collaborative Learning | facilitate/enhancing learning, provide practice base in working together, preparation for real life |
Created by:
SheaGodin
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