The Psychology of the Traveler and Customer Service
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | AAA (American Automobile Association)
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| show | Attentiveness
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| The way you present yourself; your state of mind. | show 🗑
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| show | Bed and Breakfast
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| A gathering of business people who come together to share products, services, ideas, and information with each other and with consumers. | show 🗑
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| show | Complaint
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| Maintaining a calm, professional attitude. | show 🗑
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| A person who purchases products and services. | show 🗑
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| show | Consumer Choice
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| The reason for action, based on the person’s needs and desires. | show 🗑
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| Items or conditions necessary for survival, including food, water, shelter, and safety. | show 🗑
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| Items or conditions desired but not necessary for survival; often the driving force behind travel decisions. | show 🗑
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| show | Courteous
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| The assistance provided to customers by employees. | show 🗑
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| The geographical location that serves as the endpoint or point of interest in a trip; can be a public site or a private business (such as Disneyland). | show 🗑
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| show | Feedback
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| show | Frequent Flyer Miles
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| Welcoming customers and demonstrating your readiness to assist them. | show 🗑
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| show | Maslow's Hierarchy of Needs
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| show | Pearce's Leisure Ladder
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| show | Plog's Model
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| show | Proactive Listening
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| Customers who return to the business again and again; often a sign of a successful business. | show 🗑
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| A person trained to advise and assist travelers in making travel arrangements. | show 🗑
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| show | Troubleshooting
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| show | Turbulence
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| The advertising generated by customers sharing their experiences—whether good or bad—with others. A very powerful way to attract—or chase away—new customers. | show 🗑
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
jandrad123
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