Understanding the Resident
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| A concept that considers the whole person is called | Holism
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| Verbal communication uses | written or spoken words
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| Experiencing one’s potential is | self-actualization
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| Messages sent through facial expressions, gestures, posture, and hand and body movements are | body language
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| The whole person has __________, __________, __________, and __________parts. | physical, social, psychological, and spiritual
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| A person has physical needs that are needed for life. Rest would be considered one of those needs. | True
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| Calling residents by their titles (Mr., Mrs., Ms., or Dr.) promotes dignity and shows ________. | respect
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| According to Maslow, __________needs must be met first. | physical
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| What are physical needs? | oxygen, food, water
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| You are going to help a resident with a shower. To meet the person’s safety and security needs, you need to do what? | explain what sensations to expect
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| You can help a new resident feel safe and secure by | listening to the person's concerns
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| Family and friends usually help meet the person’s | love and belonging needs
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| A person’s cultural beliefs and practices are included in the person’s | care plan
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| A resident wants to attend religious services in the center’s chapel. What should you do? | assist the person to the chapel
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| A person’s cultural beliefs and practices are different from yours. What should you do? | learn about the person's culture
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| A person’s religion is different from yours. What should you do? | learn about the person's religion
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| A lost, absent, or impaired physical or mental function is a(n) | disability
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| What is a common response to illness and disability? | anger
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| Promoting the person’s optimal level of functioning will improve a person’s | quality of life
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| Generally, persons needing complete care in nursing centers are | very disabled and confused and disoriented
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| Terminally ill residents are | dying
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| Residents who have mental health issues have problems _____________________to stress. | coping or adjusting
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| When caring for terminally ill persons, you need to promote | comfort and peace
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| A resident stays in her room most of the time. She likes being alone and does not attend social events. How would you describe her behavior? ____________________ | she is withdrawn
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| A resident tends to pinch and kick the staff this is most likely showing _________behavior. | aggressive
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| A resident wants his meals served before anyone else. He also calls for the nursing assistants when he sees them helping others. This behavior is best described as | self-centered
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| A resident tends to shout and raise her voice when she wants something. She does not answer your questions and is not cooperative. Her behavior is best described as | angry
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| A resident pinches and scratches when it is time for her shower. You should do what? | report the behavior to the nurse
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| A person is angry and demanding. It is important to always | treat the person with respect and dignity
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| Inappropriate sexual behavior is always on purpose. | False
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| Effective communication involves | respecting the person's rights
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| You ask a resident a question. You should | give the person to time to process what you asked
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| You want to make sure that a resident understands what you said. You should | ask questions to see if the person understands
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| A resident asks the same question many times. You should | be patient
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| Speak clearly and slowly is a rule for | verbal communication
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| Wait for an answer after asking a question. | true
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| A resident uses slang when he talks to you. You should | avoid using slang words yourself
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| Which conveys comfort, caring, and reassurance? | touch
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| To use touch correctly, you should | follow the person's care plan
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| Residents send messages through body language. | True
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| Your appearance sends messages. | True
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| A resident turns her eyes away from you. Her face is flushed. These facial expressions most likely mean that she is | embarrassed
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| A resident’s eyes are wide open and the eyebrows are raised. The person’s mouth is tense with the lips turned back. These facial expressions most likely mean | fear
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| A resident’s bowel movement has a strong odor. You should | control your body language
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| shows that you are listening to a person. | having good eye contact
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| Listening involves | observing the person's nonverbal communication
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| Paraphrasing does what? | shows that you are listening
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| A resident says: “I’m tired of waiting for my lunch. I want it now!” To paraphrase, you say | "You want your lunch now"
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| Which communication technique will give “yes” or “no” answers? | direct questions
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| “What do you want for lunch?” is a | direct question
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| Which communication technique allows the person to decide what to talk about? | open-ended questions
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| A resident wants his meatloaf prepared a certain way. To clarify what the resident is saying, you say | "Can you tell me that again"
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| You want to make sure that you understand a message. You should use | clarifying
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| is useful when a person is rambling. | focusing
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| A resident is very upset about her lunch. Which communication technique can help the person gain control? | silence
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| A resident is complaining about the food. The person comments on the taste, amount, and preparation. Which will promote communication with the person? | listening
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| When someone changes the subject, it usually means that the person is | uncomfortable with the topic
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| shows a lack of interest and caring | failure to listen
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| “Everything will be just fine” is a __________ answer. | pat
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| Disabilities are acquired | any time
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| Your _________________ is important when communicating with persons who are disabled. | attitude
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| A person is in a coma. This means that the person | cannot respond to others
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| You are caring for a person who is comatose. You should ________ before entering the room. | knock
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| You should always assume that a person who is comatose can | hear
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| A resident’s son is visiting. Allowing them to visit without interrupting will protect the resident’s | privacy
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| You think that a visitor is tiring a resident. What should you do? | report your observations to the nurse
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| Family and visitors affect the person’s | affect the person's quality of life
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| Family and visitors are treated with | respect
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Created by:
heatherhibbs
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