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CNA 2016 Ch. 6*
Understanding the Resident
| Question | Answer |
|---|---|
| A concept that considers the whole person is called | Holism |
| Verbal communication uses | written or spoken words |
| Experiencing one’s potential is | self-actualization |
| Messages sent through facial expressions, gestures, posture, and hand and body movements are | body language |
| The whole person has __________, __________, __________, and __________parts. | physical, social, psychological, and spiritual |
| A person has physical needs that are needed for life. Rest would be considered one of those needs. | True |
| Calling residents by their titles (Mr., Mrs., Ms., or Dr.) promotes dignity and shows ________. | respect |
| According to Maslow, __________needs must be met first. | physical |
| What are physical needs? | oxygen, food, water |
| You are going to help a resident with a shower. To meet the person’s safety and security needs, you need to do what? | explain what sensations to expect |
| You can help a new resident feel safe and secure by | listening to the person's concerns |
| Family and friends usually help meet the person’s | love and belonging needs |
| A person’s cultural beliefs and practices are included in the person’s | care plan |
| A resident wants to attend religious services in the center’s chapel. What should you do? | assist the person to the chapel |
| A person’s cultural beliefs and practices are different from yours. What should you do? | learn about the person's culture |
| A person’s religion is different from yours. What should you do? | learn about the person's religion |
| A lost, absent, or impaired physical or mental function is a(n) | disability |
| What is a common response to illness and disability? | anger |
| Promoting the person’s optimal level of functioning will improve a person’s | quality of life |
| Generally, persons needing complete care in nursing centers are | very disabled and confused and disoriented |
| Terminally ill residents are | dying |
| Residents who have mental health issues have problems _____________________to stress. | coping or adjusting |
| When caring for terminally ill persons, you need to promote | comfort and peace |
| A resident stays in her room most of the time. She likes being alone and does not attend social events. How would you describe her behavior? ____________________ | she is withdrawn |
| A resident tends to pinch and kick the staff this is most likely showing _________behavior. | aggressive |
| A resident wants his meals served before anyone else. He also calls for the nursing assistants when he sees them helping others. This behavior is best described as | self-centered |
| A resident tends to shout and raise her voice when she wants something. She does not answer your questions and is not cooperative. Her behavior is best described as | angry |
| A resident pinches and scratches when it is time for her shower. You should do what? | report the behavior to the nurse |
| A person is angry and demanding. It is important to always | treat the person with respect and dignity |
| Inappropriate sexual behavior is always on purpose. | False |
| Effective communication involves | respecting the person's rights |
| You ask a resident a question. You should | give the person to time to process what you asked |
| You want to make sure that a resident understands what you said. You should | ask questions to see if the person understands |
| A resident asks the same question many times. You should | be patient |
| Speak clearly and slowly is a rule for | verbal communication |
| Wait for an answer after asking a question. | true |
| A resident uses slang when he talks to you. You should | avoid using slang words yourself |
| Which conveys comfort, caring, and reassurance? | touch |
| To use touch correctly, you should | follow the person's care plan |
| Residents send messages through body language. | True |
| Your appearance sends messages. | True |
| A resident turns her eyes away from you. Her face is flushed. These facial expressions most likely mean that she is | embarrassed |
| A resident’s eyes are wide open and the eyebrows are raised. The person’s mouth is tense with the lips turned back. These facial expressions most likely mean | fear |
| A resident’s bowel movement has a strong odor. You should | control your body language |
| shows that you are listening to a person. | having good eye contact |
| Listening involves | observing the person's nonverbal communication |
| Paraphrasing does what? | shows that you are listening |
| A resident says: “I’m tired of waiting for my lunch. I want it now!” To paraphrase, you say | "You want your lunch now" |
| Which communication technique will give “yes” or “no” answers? | direct questions |
| “What do you want for lunch?” is a | direct question |
| Which communication technique allows the person to decide what to talk about? | open-ended questions |
| A resident wants his meatloaf prepared a certain way. To clarify what the resident is saying, you say | "Can you tell me that again" |
| You want to make sure that you understand a message. You should use | clarifying |
| is useful when a person is rambling. | focusing |
| A resident is very upset about her lunch. Which communication technique can help the person gain control? | silence |
| A resident is complaining about the food. The person comments on the taste, amount, and preparation. Which will promote communication with the person? | listening |
| When someone changes the subject, it usually means that the person is | uncomfortable with the topic |
| shows a lack of interest and caring | failure to listen |
| “Everything will be just fine” is a __________ answer. | pat |
| Disabilities are acquired | any time |
| Your _________________ is important when communicating with persons who are disabled. | attitude |
| A person is in a coma. This means that the person | cannot respond to others |
| You are caring for a person who is comatose. You should ________ before entering the room. | knock |
| You should always assume that a person who is comatose can | hear |
| A resident’s son is visiting. Allowing them to visit without interrupting will protect the resident’s | privacy |
| You think that a visitor is tiring a resident. What should you do? | report your observations to the nurse |
| Family and visitors affect the person’s | affect the person's quality of life |
| Family and visitors are treated with | respect |
Created by:
heatherhibbs
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