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CNA 2016 Ch. 6*

Understanding the Resident

A concept that considers the whole person is called Holism
Verbal communication uses written or spoken words
Experiencing one’s potential is self-actualization
Messages sent through facial expressions, gestures, posture, and hand and body movements are body language
The whole person has __________, __________, __________, and __________parts. physical, social, psychological, and spiritual
A person has physical needs that are needed for life. Rest would be considered one of those needs. True
Calling residents by their titles (Mr., Mrs., Ms., or Dr.) promotes dignity and shows ________. respect
According to Maslow, __________needs must be met first. physical
What are physical needs? oxygen, food, water
You are going to help a resident with a shower. To meet the person’s safety and security needs, you need to do what? explain what sensations to expect
You can help a new resident feel safe and secure by listening to the person's concerns
Family and friends usually help meet the person’s love and belonging needs
A person’s cultural beliefs and practices are included in the person’s care plan
A resident wants to attend religious services in the center’s chapel. What should you do? assist the person to the chapel
A person’s cultural beliefs and practices are different from yours. What should you do? learn about the person's culture
A person’s religion is different from yours. What should you do? learn about the person's religion
A lost, absent, or impaired physical or mental function is a(n) disability
What is a common response to illness and disability? anger
Promoting the person’s optimal level of functioning will improve a person’s quality of life
Generally, persons needing complete care in nursing centers are very disabled and confused and disoriented
Terminally ill residents are dying
Residents who have mental health issues have problems _____________________to stress. coping or adjusting
When caring for terminally ill persons, you need to promote comfort and peace
A resident stays in her room most of the time. She likes being alone and does not attend social events. How would you describe her behavior? ____________________ she is withdrawn
A resident tends to pinch and kick the staff this is most likely showing _________behavior. aggressive
A resident wants his meals served before anyone else. He also calls for the nursing assistants when he sees them helping others. This behavior is best described as self-centered
A resident tends to shout and raise her voice when she wants something. She does not answer your questions and is not cooperative. Her behavior is best described as angry
A resident pinches and scratches when it is time for her shower. You should do what? report the behavior to the nurse
A person is angry and demanding. It is important to always treat the person with respect and dignity
Inappropriate sexual behavior is always on purpose. False
Effective communication involves respecting the person's rights
You ask a resident a question. You should give the person to time to process what you asked
You want to make sure that a resident understands what you said. You should ask questions to see if the person understands
A resident asks the same question many times. You should be patient
Speak clearly and slowly is a rule for verbal communication
Wait for an answer after asking a question. true
A resident uses slang when he talks to you. You should avoid using slang words yourself
Which conveys comfort, caring, and reassurance? touch
To use touch correctly, you should follow the person's care plan
Residents send messages through body language. True
Your appearance sends messages. True
A resident turns her eyes away from you. Her face is flushed. These facial expressions most likely mean that she is embarrassed
A resident’s eyes are wide open and the eyebrows are raised. The person’s mouth is tense with the lips turned back. These facial expressions most likely mean fear
A resident’s bowel movement has a strong odor. You should control your body language
shows that you are listening to a person. having good eye contact
Listening involves observing the person's nonverbal communication
Paraphrasing does what? shows that you are listening
A resident says: “I’m tired of waiting for my lunch. I want it now!” To paraphrase, you say "You want your lunch now"
Which communication technique will give “yes” or “no” answers? direct questions
“What do you want for lunch?” is a direct question
Which communication technique allows the person to decide what to talk about? open-ended questions
A resident wants his meatloaf prepared a certain way. To clarify what the resident is saying, you say "Can you tell me that again"
You want to make sure that you understand a message. You should use clarifying
is useful when a person is rambling. focusing
A resident is very upset about her lunch. Which communication technique can help the person gain control? silence
A resident is complaining about the food. The person comments on the taste, amount, and preparation. Which will promote communication with the person? listening
When someone changes the subject, it usually means that the person is uncomfortable with the topic
shows a lack of interest and caring failure to listen
“Everything will be just fine” is a __________ answer. pat
Disabilities are acquired any time
Your _________________ is important when communicating with persons who are disabled. attitude
A person is in a coma. This means that the person cannot respond to others
You are caring for a person who is comatose. You should ________ before entering the room. knock
You should always assume that a person who is comatose can hear
A resident’s son is visiting. Allowing them to visit without interrupting will protect the resident’s privacy
You think that a visitor is tiring a resident. What should you do? report your observations to the nurse
Family and visitors affect the person’s affect the person's quality of life
Family and visitors are treated with respect
Created by: heatherhibbs