Med Office Admin pt II
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What is a Informational correspondence? | Request from the Physician to the patient to supply information
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| What is a referral? | Second opinion or a request to be examined by another Doctor
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| What is a reminder? | Notice to patient about up-coming appointments
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| What is a Statements? | A friendly reminder to patients about balances on their accounts
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| Describe First-class mail? | letters weighing <11oz, post cards between (3.5x5 to 4.25x6, business reply mail, bills, and acct statements
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| Describe Second-class mail? | Newspapers and Published periodicals
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| Describe Third-class mail? | Books, Catalogs, and Printed materials weighing under 1-lb.
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| Describe Express mail? | Delivered next day by 10:00am if delivered to Post Office by 4:30 the day before.
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| Describe Priority mail? | If delivered to Post Office by 4:30 the day before, it will arrive within 2 business days, and max WT is 70lbs
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| Describe Fourth-class mail? | Refers to Parcel post
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| Describe Certified mail? | 1.Senders proof of both mailing and reception 2.Used for final collection notices
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| Describe Registered mail? | 1)Has assigned registration or tracking number
2)Form placed over the seal of the envelope
3)Addressee must sign for it; USPS sends a return receipt to sender
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| Describe Return receipt? | Legal document proving receipt of letter
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| Describe Insured mail? | Can be insured up to $400
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| Describe Metered mail? | a. Postage that is affixed by a postage meter
b. Reduces handling time a Post Office
c. Maintains record of postage used
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| Describe private mail Federal Express(FedEx) | a. Has individual drop-off centers
b. Trucks that handle parcels or letters
c. Speed and convenience
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| Describe private mail United Parcel Service(UPS)? | a. Drop-off and pick-up service can be customized
b. 2 to 4 delivery services
c. Used for package shipping
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| Describe the highest priority of incoming mail to the least priority. | 1)Telegram 2)Express-mail 3)Priority 4)Special delivery 5)First 6)Second 7)Third 8)Fourth
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| Who should receive mail marked personal and confidential? | The person it is addressed to and it should not be open by no one other than the addressee
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| What are the advantages of date and time-stamp mail in a medical practice? | It can dispel controversy with: a)questions about insurance payments b)Legal papers c)The date document was mailed
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| What are some advantages of fax machines? | Very ease to use, has a duplicating process, transmission to one fax to another is 3 to 6 secs, states the date and time of transmissions,
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| Can you fax a Patients personal info to their place of employment? | NO
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| Does the transcriptionist guess or bluff through dictation? | NO
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| What are the responsibility of a transcriptionist? | 1. Be aware of legal responsibility and committed to excellence
2. Respect patient confidentiality
3. Professionalism when dealing w/patients
4. Good judgment when transcribing
5. Avoid tampering with dictation
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| Can a transcriptionist used white when necessary? | NO
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| What type of letter cancels appointments? | Signature letters
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| How do MA's correctly write out the date on a business letter? | month-date-year(January 16, 2014)
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| What are some proofreading tips? | a. Do not proofread tired
b. Read in short time frames if the document is long.
c. Avoid reading on a computer screen; print out a hard copy
d. Read backwards to avoid misspelling
e. Use a ruler to maintain your place in a document
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| Describe Full block letters? | a. Usually used in ambulatory setting due
b. All lines begin flush with the left margin
c. Suggested when looking for a contemporary efficient letter
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| Describe Modified block letters? | All lines begin at left margin except; Date, Complimentary closure, and keyed signature
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| Describe Simplified block letters? | a. Omits salutation and complimentary closure
b. Most commonly used when sending a form letter.
c. Signature line is in all capitals 4 lines below the body of letter
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| Where is the date line found on a business letter? | On line 15 or 2-3 lines below the letterhead
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| Describe Salutation? | a. Flushed with the left margin
b. Refers to receiver of the letter using title and last name
c. If the receivers knows each other; first name may be used
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| Describe reference initials? | Name of individual letter should be in upper case letters with transcriptionist initials keyed in lowercase letters. Ex WD:ct or WD/ct
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| Describe signature letters? | Used for: Cancelling appts, Ordering supplies, Arranging appts.
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| What does abbreviation P.S. stands for and what is it used for ? | Postscripts; Express an afterthought
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| What is the correct way to write numbers? | 1-9( write or spell it out); 10 and above write numerically
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| When may use a informal salutation? | If sender knows the receiver
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| Describe the correct use of capitalization? | Used for: Proper names, cities, directions, locations, and places
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| When do we use three ellipsis mark(...) in a sentence? | To interrupt the sentence
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| When do we use four ellipsis mark(.... in a sentence? | To finish the sentence
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| What are characteristics of a period? | Used at end of sentenceC
Used after an initial & after an abbrev:word
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| Can medical transcriptionist compose non-technical letters | Yes
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Created by:
dajuan77
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