Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Medical Office Sys
Med Office Admin pt II
| Question | Answer |
|---|---|
| What is a Informational correspondence? | Request from the Physician to the patient to supply information |
| What is a referral? | Second opinion or a request to be examined by another Doctor |
| What is a reminder? | Notice to patient about up-coming appointments |
| What is a Statements? | A friendly reminder to patients about balances on their accounts |
| Describe First-class mail? | letters weighing <11oz, post cards between (3.5x5 to 4.25x6, business reply mail, bills, and acct statements |
| Describe Second-class mail? | Newspapers and Published periodicals |
| Describe Third-class mail? | Books, Catalogs, and Printed materials weighing under 1-lb. |
| Describe Express mail? | Delivered next day by 10:00am if delivered to Post Office by 4:30 the day before. |
| Describe Priority mail? | If delivered to Post Office by 4:30 the day before, it will arrive within 2 business days, and max WT is 70lbs |
| Describe Fourth-class mail? | Refers to Parcel post |
| Describe Certified mail? | 1.Senders proof of both mailing and reception 2.Used for final collection notices |
| Describe Registered mail? | 1)Has assigned registration or tracking number 2)Form placed over the seal of the envelope 3)Addressee must sign for it; USPS sends a return receipt to sender |
| Describe Return receipt? | Legal document proving receipt of letter |
| Describe Insured mail? | Can be insured up to $400 |
| Describe Metered mail? | a. Postage that is affixed by a postage meter b. Reduces handling time a Post Office c. Maintains record of postage used |
| Describe private mail Federal Express(FedEx) | a. Has individual drop-off centers b. Trucks that handle parcels or letters c. Speed and convenience |
| Describe private mail United Parcel Service(UPS)? | a. Drop-off and pick-up service can be customized b. 2 to 4 delivery services c. Used for package shipping |
| Describe the highest priority of incoming mail to the least priority. | 1)Telegram 2)Express-mail 3)Priority 4)Special delivery 5)First 6)Second 7)Third 8)Fourth |
| Who should receive mail marked personal and confidential? | The person it is addressed to and it should not be open by no one other than the addressee |
| What are the advantages of date and time-stamp mail in a medical practice? | It can dispel controversy with: a)questions about insurance payments b)Legal papers c)The date document was mailed |
| What are some advantages of fax machines? | Very ease to use, has a duplicating process, transmission to one fax to another is 3 to 6 secs, states the date and time of transmissions, |
| Can you fax a Patients personal info to their place of employment? | NO |
| Does the transcriptionist guess or bluff through dictation? | NO |
| What are the responsibility of a transcriptionist? | 1. Be aware of legal responsibility and committed to excellence 2. Respect patient confidentiality 3. Professionalism when dealing w/patients 4. Good judgment when transcribing 5. Avoid tampering with dictation |
| Can a transcriptionist used white when necessary? | NO |
| What type of letter cancels appointments? | Signature letters |
| How do MA's correctly write out the date on a business letter? | month-date-year(January 16, 2014) |
| What are some proofreading tips? | a. Do not proofread tired b. Read in short time frames if the document is long. c. Avoid reading on a computer screen; print out a hard copy d. Read backwards to avoid misspelling e. Use a ruler to maintain your place in a document |
| Describe Full block letters? | a. Usually used in ambulatory setting due b. All lines begin flush with the left margin c. Suggested when looking for a contemporary efficient letter |
| Describe Modified block letters? | All lines begin at left margin except; Date, Complimentary closure, and keyed signature |
| Describe Simplified block letters? | a. Omits salutation and complimentary closure b. Most commonly used when sending a form letter. c. Signature line is in all capitals 4 lines below the body of letter |
| Where is the date line found on a business letter? | On line 15 or 2-3 lines below the letterhead |
| Describe Salutation? | a. Flushed with the left margin b. Refers to receiver of the letter using title and last name c. If the receivers knows each other; first name may be used |
| Describe reference initials? | Name of individual letter should be in upper case letters with transcriptionist initials keyed in lowercase letters. Ex WD:ct or WD/ct |
| Describe signature letters? | Used for: Cancelling appts, Ordering supplies, Arranging appts. |
| What does abbreviation P.S. stands for and what is it used for ? | Postscripts; Express an afterthought |
| What is the correct way to write numbers? | 1-9( write or spell it out); 10 and above write numerically |
| When may use a informal salutation? | If sender knows the receiver |
| Describe the correct use of capitalization? | Used for: Proper names, cities, directions, locations, and places |
| When do we use three ellipsis mark(...) in a sentence? | To interrupt the sentence |
| When do we use four ellipsis mark(.... in a sentence? | To finish the sentence |
| What are characteristics of a period? | Used at end of sentenceC Used after an initial & after an abbrev:word |
| Can medical transcriptionist compose non-technical letters | Yes |
Created by:
dajuan77
Popular Science sets