test2bus101
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| Which feature characterizes the organization of a centralized firm? | show 🗑
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| show | b. flat
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| show | d. departmentalization
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| show | c. job specialization
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| What is the power to make the decisions necessary to complete a task called? | show 🗑
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| show | b. informal organization
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| show | e. mission and strategy
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| A snack food firm has one division for the US, one for Europe and another for Asia. How is this firm departmentalized? | show 🗑
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| In tall organizations, which feature describes the span of control? | show 🗑
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| show | e. the granting of authority
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| Which of the following are the doers and producers in a company? | show 🗑
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| show | To clarify structure and to show employees where they fit in the firm's operations
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| show | b. utility
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| Which of the terms refers to a set of methods and technology used to produce a good or service? | show 🗑
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| In which of the following is the customer part of the system during service deliver | show 🗑
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| show | c. capacity
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| Which term refers to how well a product does what it's supposed to do | show 🗑
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| The sameness of product quality from unit to unit is referred to by which term? | show 🗑
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| Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories and continuously improve production processes? | show 🗑
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| show | a. inventory control
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| show | e. competitive product analysis
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| show | e. the value chain
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| show | a. unstorable
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| Differentiate between high and low contact processes. Give an example of each. | show 🗑
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| show | c. counterproductive
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| When does turnover occur? | show 🗑
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| show | e. openess
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| show | d. skills
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| Because job performance is less likely, which of the following are some companies offering in order to keep the psychological contract in balance? | show 🗑
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| show | c. person job fit
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| show | e. career opportunities
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| show | e. the conclusion that workers are more productive if management pays attention to them
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| According to Mazlow's Model, a set of needs will be a motivator until which of the following occurs? | show 🗑
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| Which of the following lists Mazlow's Hierarchy of human needs in order starting with the most basic | show 🗑
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| show | a. job sharing
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| How can managers minimize the chance of work place violence? | show 🗑
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| What area was the earliest research on leadership most concerned with? | show 🗑
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| show | a. concentration on both satisfaction and the well being of employees
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| show | c. the potential lapse of ethical practice
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| show | e. leadership substitutes
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| show | a. mentor
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| Which is the most accurate statement regarding one of the main differences between the Japanese and American cultures? | show 🗑
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| Recent corporate scandals at firms like Enron have brought increased attention to what areas of leadership? | show 🗑
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| show | c. escalation of commitment
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| show | a. transformational leadership
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| show | a. the implementation of routine activities
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| according to the current theories of gender roles in leadership which of the following best describes the differences in decision making? | show 🗑
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| show | Management focuses on activities such as planning, organizing, leading and controlling. Leadership focuses on agenda setting, aligning, inspiring and monitoring.
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| Which of the following outlines the duties of a job, it's working conditions and the tools, materials and equipment used to perform it? | show 🗑
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| Which of the following describes the skills, abilities, and qualifications required for a job? | show 🗑
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| show | e. benefits
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| Which of the following links salary increases to performance levels in non sales jobs? | show 🗑
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| show | a. labor union
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| show | b. labor relations
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| which of the following occurs when union members agree not to buy the products of a targeted employer? | show 🗑
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| which term describes the situation when workers perform jobs at a less efficient pace | show 🗑
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| show | a. arbitration
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| Which of the following types of training occurs while the employee is at hir or her place of work? | show 🗑
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| show | e. strike
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| show | A set on individuals by nature of one or more common characteristics is protected under law from descrimination on the basis of that characteristic.
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| What is the term for the process of creating communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and it's stakeholders? | show 🗑
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| show | d. services
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| show | d. substitute products
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| show | d. marketing plan
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| what is the term that encompasses a good, a service, or an idea designed to fill the consumer need? | show 🗑
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| What type of variables are lifestyles, opinions, interests, and attitudes refered to as? | show 🗑
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| show | c. brand loyalty
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| show | b. industrial goods
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| show | e. relationship marketing
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| show | b. promotion
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| Which is usually the first step in the marketing strategy? | show 🗑
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| show | Substitute products, brand competition, and international competition.
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Created by:
jenysis
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