test2bus101
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| Which feature characterizes the organization of a centralized firm? | b. tall
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| What is the main organizational characteristic of decentralized firms? | b. flat
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| Which term covers grouping jobs into logical units? | d. departmentalization
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| What is the process of designing specific jobs that need to be done and identifying the people who will perform them called? | c. job specialization
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| What is the power to make the decisions necessary to complete a task called? | a. authority
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| What are everyday social interactions among employees that transcend formal job and job interrelations called? | b. informal organization
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| Which factor plays a key role in determining an organizations structure? | e. mission and strategy
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| A snack food firm has one division for the US, one for Europe and another for Asia. How is this firm departmentalized? | a. by geography
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| In tall organizations, which feature describes the span of control? | a. narrow
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| After responsibility for a task is assigned, which of the following comes next? | e. the granting of authority
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| Which of the following are the doers and producers in a company? | d. line employees
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| Why do most businesses use organizational charts? | To clarify structure and to show employees where they fit in the firm's operations
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| Which of the following is the ability of a product to satisfy a human want or need? | b. utility
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| Which of the terms refers to a set of methods and technology used to produce a good or service? | c. operations process
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| In which of the following is the customer part of the system during service deliver | e. a high contact system
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| Which of the following is the amount of a product that a company can produce under normal working conditions? | c. capacity
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| Which term refers to how well a product does what it's supposed to do | e. performance
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| The sameness of product quality from unit to unit is referred to by which term? | a. consistency
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| Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories and continuously improve production processes? | a. lean system
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| Which of the following refers to the receiving, storing, handling and counting of all raw materials, partly finished goods and finished goods? | a. inventory control
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| What name is given to the process by which a company analysizes another company's product to identify desirable improvements in it's own product? | e. competitive product analysis
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| Which of the following is another term for the supply chain? | e. the value chain
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| Which term describes the services which cannot be produced ahead of time? | a. unstorable
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| Differentiate between high and low contact processes. Give an example of each. | In high contact systems the customer must be part of the system like taking a bus. Low contact is the exact opposite like receiving and sending mail.
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| Behaviors that detract from instead of contribute too organizational performance are known as what? | c. counterproductive
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| When does turnover occur? | b. when people quit their jobs
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| Which of these is one of the big 5 personality traits? | e. openess
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| Which of the following aspects of the psychological contract is provided by the employee? | d. skills
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| Because job performance is less likely, which of the following are some companies offering in order to keep the psychological contract in balance? | e. flexible scheduling
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| What is the term for the extent to which a person's contributions and the organization's inducements match? | c. person job fit
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| Eight months after her hire, Brooke's supervisor retired. Which aspect of the psychological contract might Brooke feel has been violated? | e. career opportunities
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| What is the Hawthorne Effect? | e. the conclusion that workers are more productive if management pays attention to them
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| According to Mazlow's Model, a set of needs will be a motivator until which of the following occurs? | d. the needs are satisfied
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| Which of the following lists Mazlow's Hierarchy of human needs in order starting with the most basic | d. psychological, security, social, esteem, self actualization
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| Which is an example of a modified work schedule? | a. job sharing
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| How can managers minimize the chance of work place violence? | Always treat people with respect, dignity, fairness and honesty.
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| What area was the earliest research on leadership most concerned with? | a. leadership traits
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| Which of the following best decribes employee focused leader behavior? | a. concentration on both satisfaction and the well being of employees
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| Which of the following describes one of the primary concerns associated with a charismatic leadership due to severe devotion to a particular leader? | c. the potential lapse of ethical practice
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| Which of the following organizational aspects allows employees to perform capably without the direction of a leader? | e. leadership substitutes
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| Which of the following types of leaders has the primary role of helping a less experienced person learn how to function and to advance within an organization? | a. mentor
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| Which is the most accurate statement regarding one of the main differences between the Japanese and American cultures? | d. overall Japanese culture is often characterized as collectivist, whereas American culture is characterized as individualist
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| Recent corporate scandals at firms like Enron have brought increased attention to what areas of leadership? | a. ethical leadership
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| Anne bought stock in ABC Company in hopes of making a profit. Although the stock's price steadily continued to drop, she refused to sell her stock. What does this illustrate? | c. escalation of commitment
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| Which of the following example of approach to leadership as seen through the eyes of followers? | a. transformational leadership
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| Which of the following describes the activities most involved with transactional leadership? | a. the implementation of routine activities
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| according to the current theories of gender roles in leadership which of the following best describes the differences in decision making? | e. males tend to be more autocratic than females in making decisions
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| What is the difference between leadership and management within an organization? | Management focuses on activities such as planning, organizing, leading and controlling. Leadership focuses on agenda setting, aligning, inspiring and monitoring.
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| Which of the following outlines the duties of a job, it's working conditions and the tools, materials and equipment used to perform it? | c. job description
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| Which of the following describes the skills, abilities, and qualifications required for a job? | e. job specification
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| Which plan refers to compensation other than wages and salaries and other incentives offered by a firm to it's workers? | e. benefits
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| Which of the following links salary increases to performance levels in non sales jobs? | e. merit salary systems
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| What is the name given to a group of individuals working together to achieve shared job related goals such as higher pay, shorter working hours, greater benefits or better working conditions? | a. labor union
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| What is the process of dealing with employees who are represented by a union? | b. labor relations
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| which of the following occurs when union members agree not to buy the products of a targeted employer? | b. boycott
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| which term describes the situation when workers perform jobs at a less efficient pace | a. slow down
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| What occurs when a neutral thrid pary dictates a settlement between teo sides that have agreed to submit to outside judgement? | a. arbitration
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| Which of the following types of training occurs while the employee is at hir or her place of work? | a. on the job training
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| Which term refers to a labor action in which employees temporarily walk off the job and refuse to work? | e. strike
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| What is a protected class? | A set on individuals by nature of one or more common characteristics is protected under law from descrimination on the basis of that characteristic.
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| What is the term for the process of creating communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and it's stakeholders? | d. marketing
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| What is the term for intangible products such as time, expertise, or an activity that can be purchased? | d. services
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| Which of the following identifies products that are dissimilair from those of competitors but can fufill the same need? | d. substitute products
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| What is the term for a detailed strategy for focusing marketing efforts on consumer's needs and wants? | d. marketing plan
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| what is the term that encompasses a good, a service, or an idea designed to fill the consumer need? | d. product
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| What type of variables are lifestyles, opinions, interests, and attitudes refered to as? | c. psychographic variables
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| What type of behavior do consumers exhibit by regularly purchasing products because they are satisfied with their performance? | c. brand loyalty
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| What type of goods include raw materials and integrated circuits? | b. industrial goods
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| What type of marketing is a loyality banking program an example of? | e. relationship marketing
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| What part of the marketing mix includes communicating information about products | b. promotion
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| Which is usually the first step in the marketing strategy? | d. target markets
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| Describe the three types of competition faced by marketers. | Substitute products, brand competition, and international competition.
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