Consumer rights and responsibilities
Help!
|
|
||||
|---|---|---|---|---|---|
| Good | A physical abject that is purchased.
🗑
|
||||
| service | An action that is performed for someone’s benefit
Examples: car repair, hair cut, internet connection, cell phone connection
🗑
|
||||
| retailer | One who sells goods and services directly to consumers
🗑
|
||||
| marketplace | All retailers’ goods and services available to the general public
🗑
|
||||
| merchandise | A product or physical item purchased
Examples: clothes, video games, music discs, computer, cell phone
🗑
|
||||
| consumable product | A product that typically provides a single use or period of use and is destroyed or dissapears as the consumer enjoys the product
Examples: food, cell phone montly service minutes, electricity, and gasoline
🗑
|
||||
| durable product | A product that lasts for a long peirod of time and continues to be available to the consumer for more than a single use.
Examples: cars, washing machines, computers, cell phone
🗑
|
||||
| warranty | A guarantee that a product is in good working order and will give good service for a reasonable amount of time.
🗑
|
||||
| government agency | An organization that operates as part of the state or federal government
🗑
|
||||
| merchant services | Any helps provided to consumers by companies/stores/businesses
🗑
|
||||
| consumer affairs department | A department of a business that communicates with customers about their rights and needs as consumers
🗑
|
||||
| consumer advocate | A person or ogranization that works on behalf of consumers’ interests and rights
🗑
|
||||
| Better Business Bureau (BBB) | A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses
🗑
|
||||
| consumer action panel | A group formed by a trade association to address consumer complaints
🗑
|
||||
| right to be safe | Being entitled to protection against potentially harmful goods and services
🗑
|
||||
| right to be informed | Being entitled to information about a seller’s reputation, product and service performance, quality, and price
🗑
|
||||
| right to choose products and services | Having the opportunity to select goods, services, and places to shop
🗑
|
||||
| competition | A situation in which the same or similar goods and services are offered by more than one seller.
🗑
|
||||
| right to be heard | Having opportunities to make known likes, dislikes, and problems with products and services
🗑
|
||||
| right to redress | Being entitled to a fair and quick remedy to a wrong or loss
🗑
|
||||
| right to consumer education | Being entitled to training to gain knowledge and skills as consumers
🗑
|
||||
| right to service | Being entitled to convenience, courtesy, and responsiveness
🗑
|
||||
| right to a healthy environment | Being able to live in a safe, non-threatening environment
🗑
|
||||
| to use products safely | Read and follow manufacturers’ directions for using a product
🗑
|
||||
| to find and use information | Find materials to compare sellers and products/services to be purchased
🗑
|
||||
| to choose purchases carefully | Make purchases from companies with reliable products and ethical business practices
🗑
|
||||
| To speak up | Let companies know when product/services are defective or below standards
🗑
|
||||
| to seek redress | Pursue remedies whenever products/services do not meet expectations
🗑
|
||||
| to learn | Learn skills that prepare one to be confident, informed consumer
🗑
|
||||
| to reward good service | Use your buying power o support reliable sellers and services provider
🗑
|
||||
| To promote a healthy caring relationship with the enviroment | consider the effect on the environment of consumer practices, and support companies that consider the environment as well
🗑
|
Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Created by:
eakesmi
Popular Finance sets