3/13
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| The following refers to storage memory that is lost when the computer is turned off | RAM
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| A form of an input or output device that alters data from a computer and transmits via phone or cable line | Modem
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| Should be used to avoid clipping important phrases when answering the phone | Buffer words
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| A system that answers the call and provides caller with a choice of connections | Automatic routing unit
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| Process of communicating in digital form | e-mail
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| MA actions to help caller calm down | diffuse the situation, remain calm and in control
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| Way by which first impressions are conveyed | facial expressions, posture, attitude
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| Purpose of standard phone pad | make carbonless copy
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| Screening calls in important to | assess the urgency and find the person most helpful to the caller
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| While answering the phone the person states “I took a bunch of pills” What do you do? | ask what kind of pills they took
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| Best describes the key to having an effective scheduling system | customize it to the practice
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| Interpersonal skills required for a person scheduling appointments | don't be hurried or disinterested
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| Best describes the purpose of screening | determine the urgency
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| Best describes how the MA can make a patient feel welcome | acknowledge their presence
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| What action would motivate a patient not to miss an appointment | give them an appointment card
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| Which situation would require the most time for an appointment | complete physical
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| most appropriate action when a patient telephones with symptoms of an acute illness | schedule patient asap
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| Tool used to track a patient chart removed | out guide
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| done to correct an error in medical record | strike through with red pen, write correction, and initial
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| tab alpha system | color coded, full cut folders
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| Filing method that serves as a reminder | tickler file
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| Use of out guide | track charts that are removed
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| Method of arranging charts that uses page that lists vital ID data, immunizations, allergies, and meds | POMR
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| Med record that has data filed strictly with the most recent chart | chronological arrangement
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| Would apply to legal standard if no written record was made | Didn't happen without record
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| Appropriate indexing for St. Ann's Hospital | Stanns Hospital
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| Used in numeric filing as a journal listing numbers that are preassigned | accession record
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| Correct order of procedural steps for filing | Inspect, index, code, sort, file
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| Considered when choosing a pt filing system | Number of files, how charts will be used
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| EMR from multiple sources are combined into | EHR
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| Purpose of screening new pt for insurance | to verify their insurance coverage for billing
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| Which term means an insurance policy pays a % after deductible is met | coinsurance
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| Is applied to determine primary coverage of dependent | birthday rule
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| Statement mailed to patient that contains a summary of reimbursements | EOB
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| Applies to persons who are eligible for medicare | disability
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| Fee system that defines allowable charges | UCR
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| Amount of charges provider writes off after insurance won't cover | adjustment
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| Affects how quickly the provider is reimbursed and the amount of reimbursement |
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| Should be used to check patient eligibility | POS device
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| The following is recommended to do 1st when no payment is received in 4 to 6 weeks | ask about delay
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| Applied to codes used as supplement to the basic CPT system | HCPCS
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| Diagnosis codes used primarily with cancer | M Codes
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| Components of a procedure and reporting them as billable with charges to increase reimbursement | unbundling
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| Name of form given to medicare patients | ABN
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| Parts of a pegboard system | not bank deposit slips
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| Advantage of pegboard system | cheap, write it once, simple
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| Type of endorsement used in ambulatory care | restrictive endorsement
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| Indicates on bank statements | balance, checks, deposits, service charges
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| Requirements of ABN form | to be in writing, indicate the type of procedures, the total responsibilities of the patient and the reason why this is the patient's responsibility
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| Describes a monthly billing system | 1-2 days set aside for billing and mailing
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| Problems affecting collectors | bankruptcy, estates, tracing skips
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| Primary need to monitor more info | computerized system
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| Type of accounting that helps determine finances | cost
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| Bonds to help protect from embezzlement | fidelity bonds
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| MA action who is assigned an unfamiliar task | read procedure manual
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| HR Manager tasks | not inspecting legal regulations
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| Regarding job descriptions | update annually
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| HR manager doesn't look for ____ when hiring | age, race, sex
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| USDL bureau states Mas are listed in the top 10 jobs with growth being faster through which year | 2014
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| Most common probation period length | 2-3 months
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| Purpose of MA certification | to show professional competency
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| Actions in forming a successful study group | prepared focused people and assign a leader
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| Legal questions are in which section of the AAMA exam | General
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| Name of NHA newsletter | NHA Today
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| Advantage of completing a pre-job search self evaluation | know strengths, weaknesses, and preferences
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| Resume specifications | 1 page, 1-1.5 inch margins, 8.5X11 paper
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| Not a part of resume info | birthday
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| Cover letter purpose | to get an interview
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| Advantages of chronological resume | staying in same field of work
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| % of jobs filled through networking | 80%
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| Loan | fixed cost
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| Clinical supplies | variable cost
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| Lab procedures | variable cost
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| physicians salaries | variable cost
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| employee salary | variable cost
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| Insurance questions | MA
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| Medical advice | Provider
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| Scheduling | MA
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| Requests for prescription refills | MA
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| Provider's family | provider
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| General info | MA
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| Poor progress reports | MA
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| Other providers | Provider
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| STAT reports | Provider
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| Requests for medications other than prescriptions | Provider
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| Provide in-house demo on new office equipment | planning employee training and education
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| Present office policy manual and discuss its key points | orienting and training personnel
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| Conduct an exit interview | dismissing employees
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| Implement using probationary reviews | dismissing employees
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| Provide a current job description | recruiting and hiring personnel
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| Encourage monthly continuing education programs | planning employee training and education
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| Implement OSHA related training sessions | complying with all personnel laws
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| Demonstrate the use of any specialized equipment | orienting and training personnel
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| Use networking to meet office needs | recruiting and hiring personnel
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| Adhere to anti discrimination policies | complying with all personnel laws
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| Encourage participation by paying employees for their time | planning employee training and education
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Created by:
jenysis
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