Therapeutic Commun.
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Help!
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| Name 3 factors that influence the communication process? | Nurse’s attitude, developmental level, values and perceptions
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| True of False: Nonverbal communication emerges from how the sender of a message is feeling? | True
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| Nonverbal communication is the exchange of messages without words. Nonverbal communication includes: | Involves body Language
Includes personal appearance
Is often more revealing and truthful than verbal communication
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| The therapeutic relationship consists of phases: | Pre-interaction phase, orientation phase, working phase, termination phase
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| What does the Preinteraction phase include? | Prep for the first encounter: read file and get input for loved ones, HCP
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| What does the Orientation phase include? | Become acquainted, building trust, rapport. contract for intervention that details the expectations and responsibilities of both the
nurse and client. Gathering assessment information. i.d. strengths/limit. nursing dx and plan of action
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| What does Working Phase include? | Maintaining the trust and rapport that was established
during the orientation phase. Promoting the client’s insight and perception of
reality. Problem-solving. Overcoming resistant behaviors, evaluating progress toward goal
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| What does Termination phase include? | Progress made toward attainment
set goals. A plan for continuing care in next crisis. Feelings about termination of the relationship are recognized and explored. Nurse /client feel sad and loss. client knows thats ok to feel sad
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| What are some therapeutic communication techniques? | May be verbal or nonverbal
Nonjudgmental
Encourages motivation
Discourages defensiveness
Promotes trust
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| What are some NON-therapeutic communication techniques? | Barriers to open communication between the nurse and client
Avoid to maximize effectiveness of communication
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| What is the SOLAR communication technique? | Sit squarely facing the client
Observe an open posture
Lean forward toward the client
Establish eye contact
Relax
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| What are the benefits of Active listening? | Being attentive verbally & nonverbally
Creates a therapeutic climate
Demonstrates respect & acceptance
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| What are the benefits of feedback? | Descriptive rather than evaluative
Focus on behavior instead of the client
Specific rather than general
Directed toward behavior the client has the capability to change
Informative rather than advisory
Well-timed
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