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Therapeutic Commun.

QuestionAnswer
Name 3 factors that influence the communication process? Nurse’s attitude, developmental level, values and perceptions
True of False: Nonverbal communication emerges from how the sender of a message is feeling? True
Nonverbal communication is the exchange of messages without words. Nonverbal communication includes: Involves body Language Includes personal appearance Is often more revealing and truthful than verbal communication
The therapeutic relationship consists of phases: Pre-interaction phase, orientation phase, working phase, termination phase
What does the Preinteraction phase include? Prep for the first encounter: read file and get input for loved ones, HCP
What does the Orientation phase include? Become acquainted, building trust, rapport. contract for intervention that details the expectations and responsibilities of both the nurse and client. Gathering assessment information. i.d. strengths/limit. nursing dx and plan of action
What does Working Phase include? Maintaining the trust and rapport that was established during the orientation phase. Promoting the client’s insight and perception of reality. Problem-solving. Overcoming resistant behaviors, evaluating progress toward goal
What does Termination phase include? Progress made toward attainment set goals. A plan for continuing care in next crisis. Feelings about termination of the relationship are recognized and explored. Nurse /client feel sad and loss. client knows thats ok to feel sad
What are some therapeutic communication techniques? May be verbal or nonverbal Nonjudgmental Encourages motivation Discourages defensiveness Promotes trust
What are some NON-therapeutic communication techniques? Barriers to open communication between the nurse and client Avoid to maximize effectiveness of communication
What is the SOLAR communication technique? Sit squarely facing the client Observe an open posture Lean forward toward the client Establish eye contact Relax
What are the benefits of Active listening? Being attentive verbally & nonverbally Creates a therapeutic climate Demonstrates respect & acceptance
What are the benefits of feedback? Descriptive rather than evaluative Focus on behavior instead of the client Specific rather than general Directed toward behavior the client has the capability to change Informative rather than advisory Well-timed
Created by: UARN85