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Therapeutic Commun.
| Question | Answer |
|---|---|
| Name 3 factors that influence the communication process? | Nurse’s attitude, developmental level, values and perceptions |
| True of False: Nonverbal communication emerges from how the sender of a message is feeling? | True |
| Nonverbal communication is the exchange of messages without words. Nonverbal communication includes: | Involves body Language Includes personal appearance Is often more revealing and truthful than verbal communication |
| The therapeutic relationship consists of phases: | Pre-interaction phase, orientation phase, working phase, termination phase |
| What does the Preinteraction phase include? | Prep for the first encounter: read file and get input for loved ones, HCP |
| What does the Orientation phase include? | Become acquainted, building trust, rapport. contract for intervention that details the expectations and responsibilities of both the nurse and client. Gathering assessment information. i.d. strengths/limit. nursing dx and plan of action |
| What does Working Phase include? | Maintaining the trust and rapport that was established during the orientation phase. Promoting the client’s insight and perception of reality. Problem-solving. Overcoming resistant behaviors, evaluating progress toward goal |
| What does Termination phase include? | Progress made toward attainment set goals. A plan for continuing care in next crisis. Feelings about termination of the relationship are recognized and explored. Nurse /client feel sad and loss. client knows thats ok to feel sad |
| What are some therapeutic communication techniques? | May be verbal or nonverbal Nonjudgmental Encourages motivation Discourages defensiveness Promotes trust |
| What are some NON-therapeutic communication techniques? | Barriers to open communication between the nurse and client Avoid to maximize effectiveness of communication |
| What is the SOLAR communication technique? | Sit squarely facing the client Observe an open posture Lean forward toward the client Establish eye contact Relax |
| What are the benefits of Active listening? | Being attentive verbally & nonverbally Creates a therapeutic climate Demonstrates respect & acceptance |
| What are the benefits of feedback? | Descriptive rather than evaluative Focus on behavior instead of the client Specific rather than general Directed toward behavior the client has the capability to change Informative rather than advisory Well-timed |
Created by:
UARN85
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