Communication for NU112
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| Process of Communication | - Process of exchanging information and the process of generating and transmitting meanings between two or more individuals
- foundation of society
- Primary aspect of nurse-patient interction
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| Five Parts of Communication | - The stimulus or referent
- The sender or source of message(encoder)
- The message itself
- The medium of channel of communication
- The receiver
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| Communication Process | - Involves
- 1) Stimulus or referent(patient need)
- 2) Source (encoder)
- 3) Message
- 4) Channel
- 5) Receiver (decoder)
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| Stimulus | - Communication process based on a stimulus in our case it would be a patient need
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| Source | - Sender(encoder) person who starts the conversation
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| Message | - The actual physiological product of the source
- Request
- interview
- phone conversation
- memo
- nursing note
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| Channel | - The way the send has chosen to send the message and can be sent via
- Auditory - spoken word and cues
- visual - sight, observation and perceptions
- Kinesthetic - touch
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| Receiver | - Must translate and interpret the message sent.
- Through the translation of the message sent, the receiver must then make the decision about an accurate response
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| Feedback | - Confirmation that the receiver has understood the intended message
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| Reciprocal in Communication | - Communication in a reciprocal process in which both the sender and the receiver of messages participate simultaneously
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| Verbal Communication | - Includes vocabulary, the words that are used to communicate.
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| Pacing | - The rate of speech can communicate meaning to the receiver
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| Intonation | - tone of voice can communicate variety of feelings
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| Non-Verbal Communication | - Trans. of info without the use of words
- known as body language
- helps to understand subtle messages
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| Intrapersonal Communication | - Comm. that occurs within the individual
- self-talk
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| Interpersonal Communication | - Occurs between two or more people with a goal to exchange a message
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| Small Group Communication | - occurs when nurse interact with 2 or more people
- the more people involved the more complicated it becomes
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| Organized Communication | - Occurs when individuals or groups within a organization comm. to achieve established goals
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| Task Orientated Member | - focus on work to be done
- these are the worker bees
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| Group-Building or Maintenance Member | - These are the people tat try to move some of the burden off the worker bees
- They are peace keepers,
- listen to you vent
- they support the group
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| Self-server Members | - They are users, they only care about themselves
- they are the drama queens of the group
- in the end they will take all the credit for your work
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| Social Relationship | - it is mainly for pleasure or shared interests
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| Helping Realtionship | - is a planned and goal directed connection between a nurse and a client for the purpose of providing care to the client
- the foundation of a helping relationship is respect for the dignity and worth of the client
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| Goals of a Helping Relationship | - Determined cooperatively and are defined in terms of the patients needs
- common goals might include increased independence, greater feelings of worth and improved health and well being
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| Characteristics of a Helping Relationship | - Does not occur spontaneously
- characterized by unequal sharing
- built on pt. needs
- dynamic
- purposeful and time limited
- professional accountability
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| Phases of Helping Relationship | - Orientation Phase
- Working Phase
- Termination Phase
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| Orientation Phase | - Established tone and guidelines for the relationship
- ID each other by name
- Clarify roles of both people
- Establish an agreement about the relationship
- Provide the pt with orientation to the healthcare system
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| Working Phase | - Work together to meet the patients needs
- Provide whatever assistance is needed to achieve each goal
- Provide teaching and counseling
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| Termination Phase | - Examine goals of helping relationship for attainment
- make suggestions for future efforts if necessary
- Encourage pt to express his or her emotions about the termination
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| Empathy | - Id the way another person feels.
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| Open ended Questions | - allow the pt a wide range of possible responses
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| Closed ended Questions | - allow the pt with a limited choice of possible responses
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| Validating Questions | - Validates what you think that you heard
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| Clarifying Questions | - To check whether or not you understand
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| Reflective Questions | - Repeating what the pt. said or describe the pt feelings
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| Sympathy | - focuses on the nurses feelings rather than the clients
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