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Communication
Communication for NU112
| Question | Answer |
|---|---|
| Process of Communication | - Process of exchanging information and the process of generating and transmitting meanings between two or more individuals - foundation of society - Primary aspect of nurse-patient interction |
| Five Parts of Communication | - The stimulus or referent - The sender or source of message(encoder) - The message itself - The medium of channel of communication - The receiver |
| Communication Process | - Involves - 1) Stimulus or referent(patient need) - 2) Source (encoder) - 3) Message - 4) Channel - 5) Receiver (decoder) |
| Stimulus | - Communication process based on a stimulus in our case it would be a patient need |
| Source | - Sender(encoder) person who starts the conversation |
| Message | - The actual physiological product of the source - Request - interview - phone conversation - memo - nursing note |
| Channel | - The way the send has chosen to send the message and can be sent via - Auditory - spoken word and cues - visual - sight, observation and perceptions - Kinesthetic - touch |
| Receiver | - Must translate and interpret the message sent. - Through the translation of the message sent, the receiver must then make the decision about an accurate response |
| Feedback | - Confirmation that the receiver has understood the intended message |
| Reciprocal in Communication | - Communication in a reciprocal process in which both the sender and the receiver of messages participate simultaneously |
| Verbal Communication | - Includes vocabulary, the words that are used to communicate. |
| Pacing | - The rate of speech can communicate meaning to the receiver |
| Intonation | - tone of voice can communicate variety of feelings |
| Non-Verbal Communication | - Trans. of info without the use of words - known as body language - helps to understand subtle messages |
| Intrapersonal Communication | - Comm. that occurs within the individual - self-talk |
| Interpersonal Communication | - Occurs between two or more people with a goal to exchange a message |
| Small Group Communication | - occurs when nurse interact with 2 or more people - the more people involved the more complicated it becomes |
| Organized Communication | - Occurs when individuals or groups within a organization comm. to achieve established goals |
| Task Orientated Member | - focus on work to be done - these are the worker bees |
| Group-Building or Maintenance Member | - These are the people tat try to move some of the burden off the worker bees - They are peace keepers, - listen to you vent - they support the group |
| Self-server Members | - They are users, they only care about themselves - they are the drama queens of the group - in the end they will take all the credit for your work |
| Social Relationship | - it is mainly for pleasure or shared interests |
| Helping Realtionship | - is a planned and goal directed connection between a nurse and a client for the purpose of providing care to the client - the foundation of a helping relationship is respect for the dignity and worth of the client |
| Goals of a Helping Relationship | - Determined cooperatively and are defined in terms of the patients needs - common goals might include increased independence, greater feelings of worth and improved health and well being |
| Characteristics of a Helping Relationship | - Does not occur spontaneously - characterized by unequal sharing - built on pt. needs - dynamic - purposeful and time limited - professional accountability |
| Phases of Helping Relationship | - Orientation Phase - Working Phase - Termination Phase |
| Orientation Phase | - Established tone and guidelines for the relationship - ID each other by name - Clarify roles of both people - Establish an agreement about the relationship - Provide the pt with orientation to the healthcare system |
| Working Phase | - Work together to meet the patients needs - Provide whatever assistance is needed to achieve each goal - Provide teaching and counseling |
| Termination Phase | - Examine goals of helping relationship for attainment - make suggestions for future efforts if necessary - Encourage pt to express his or her emotions about the termination |
| Empathy | - Id the way another person feels. |
| Open ended Questions | - allow the pt a wide range of possible responses |
| Closed ended Questions | - allow the pt with a limited choice of possible responses |
| Validating Questions | - Validates what you think that you heard |
| Clarifying Questions | - To check whether or not you understand |
| Reflective Questions | - Repeating what the pt. said or describe the pt feelings |
| Sympathy | - focuses on the nurses feelings rather than the clients |
Created by:
saraken2007
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