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Communication

Communication for NU112

QuestionAnswer
Process of Communication - Process of exchanging information and the process of generating and transmitting meanings between two or more individuals - foundation of society - Primary aspect of nurse-patient interction
Five Parts of Communication - The stimulus or referent - The sender or source of message(encoder) - The message itself - The medium of channel of communication - The receiver
Communication Process - Involves - 1) Stimulus or referent(patient need) - 2) Source (encoder) - 3) Message - 4) Channel - 5) Receiver (decoder)
Stimulus - Communication process based on a stimulus in our case it would be a patient need
Source - Sender(encoder) person who starts the conversation
Message - The actual physiological product of the source - Request - interview - phone conversation - memo - nursing note
Channel - The way the send has chosen to send the message and can be sent via - Auditory - spoken word and cues - visual - sight, observation and perceptions - Kinesthetic - touch
Receiver - Must translate and interpret the message sent. - Through the translation of the message sent, the receiver must then make the decision about an accurate response
Feedback - Confirmation that the receiver has understood the intended message
Reciprocal in Communication - Communication in a reciprocal process in which both the sender and the receiver of messages participate simultaneously
Verbal Communication - Includes vocabulary, the words that are used to communicate.
Pacing - The rate of speech can communicate meaning to the receiver
Intonation - tone of voice can communicate variety of feelings
Non-Verbal Communication - Trans. of info without the use of words - known as body language - helps to understand subtle messages
Intrapersonal Communication - Comm. that occurs within the individual - self-talk
Interpersonal Communication - Occurs between two or more people with a goal to exchange a message
Small Group Communication - occurs when nurse interact with 2 or more people - the more people involved the more complicated it becomes
Organized Communication - Occurs when individuals or groups within a organization comm. to achieve established goals
Task Orientated Member - focus on work to be done - these are the worker bees
Group-Building or Maintenance Member - These are the people tat try to move some of the burden off the worker bees - They are peace keepers, - listen to you vent - they support the group
Self-server Members - They are users, they only care about themselves - they are the drama queens of the group - in the end they will take all the credit for your work
Social Relationship - it is mainly for pleasure or shared interests
Helping Realtionship - is a planned and goal directed connection between a nurse and a client for the purpose of providing care to the client - the foundation of a helping relationship is respect for the dignity and worth of the client
Goals of a Helping Relationship - Determined cooperatively and are defined in terms of the patients needs - common goals might include increased independence, greater feelings of worth and improved health and well being
Characteristics of a Helping Relationship - Does not occur spontaneously - characterized by unequal sharing - built on pt. needs - dynamic - purposeful and time limited - professional accountability
Phases of Helping Relationship - Orientation Phase - Working Phase - Termination Phase
Orientation Phase - Established tone and guidelines for the relationship - ID each other by name - Clarify roles of both people - Establish an agreement about the relationship - Provide the pt with orientation to the healthcare system
Working Phase - Work together to meet the patients needs - Provide whatever assistance is needed to achieve each goal - Provide teaching and counseling
Termination Phase - Examine goals of helping relationship for attainment - make suggestions for future efforts if necessary - Encourage pt to express his or her emotions about the termination
Empathy - Id the way another person feels.
Open ended Questions - allow the pt a wide range of possible responses
Closed ended Questions - allow the pt with a limited choice of possible responses
Validating Questions - Validates what you think that you heard
Clarifying Questions - To check whether or not you understand
Reflective Questions - Repeating what the pt. said or describe the pt feelings
Sympathy - focuses on the nurses feelings rather than the clients
Created by: saraken2007