A study guide
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What are some of the most common methods for solving disputes out of court? | Negotiation, arbitration, and mediation
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| When dealing with a conflict, what is the most important question? | How to handle conflicts in our lives.
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| What are some disadvantages to going to court? | 1. Time consuming.
2. Expensive
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| Define "negotiation" | The process by which people involved in a dispute talk to each other about their problem and try to reach a solution acceptable to all.
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| Define "settlement" | Agreement
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| Define "arbitration" | Settling a dispute without going to trial.
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| The arbitration is like a _________, but the process is less formal than a trial. | judge
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| What is arbitration common? | Arbitration is common in contract and labor management disputes and in some international law cases.
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| Define "mediation" | Another method of alternative dispute resolution.
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| True or false? Mediation is voluntary; therefore, the mediator has no power to impose a decision on the parties. | True
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| List the 6 steps in a typical mediation session: | 1. Introduction
2. Telling the story
3. Identifying positions and interests
4. Identifying alternative solutions
5. Revising and discussing solutions
6. Reaching an agreement
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| What do community mediation programs do? | They settle serious disputes between husbands and wives, landlords and tenants, and consumer and businesses.
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| What does the Better Business Bureau (BBB) do? | It often mediates disputes between shoppers and store owners.
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| Define "ombudspersons" | They investigate complaints and then help the parties reach some agreement.
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| What is the key to the success of both negotiation and mediation? | Ideas for resolving the conflict come from the people who have the conflict.
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Created by:
TheRabbitBell
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