Enhanced 911 is a specialized system that can locate the address of the caller even if the caller is not able to provide it
PSAP
Public Safety Answering Point
911
Routed through a Public Safety Answering Point
Dispatchers can determine appropriate services to activate
Dispatcher
Usually trained in EMS, can offer direction or advice to caller while waiting for rescuer(s) to arrive
Non 911
in some areas 911 is not available. Callers either dial a number to a dispatch center, or call directly to the service they need (police, fire, ambulance)
Benefits of universal number
Often staffed by trained dispatchers
Saves time
Easily remembered
Enhanced 911
Enhanced 911 is a specialized system that can locate the address of the caller even if the caller is not able to provide it
PSAP
Public Safety Answering Point
911
Routed through a Public Safety Answering Point
Dispatchers can determine appropriate services to activate
Dispatcher
Usually trained in EMS, can offer direction or advice to caller while waiting for rescuer(s) to arrive
