| Question | Answer |
| What is the importance of communication? | Physical Need
Social Needs
Identity Needs
Practical Needs |
| Where is meaning found? | In the person |
| Principles of Communication? | It is transactional – we communicate “with” not “to”
Can be intentional and non intentional
There is both content and a relational dimension
It is irreversible
It is unrepeatable |
| Quantitative | Focus on Numbers |
| Qualititative | Nature of the interaction
ie/ the uniqueness, irreplaceability, disclosure, interdependence and intrinsic rewards |
| Development of Self-Concept? | Reflected appraisals
Social Comparisons
Language
Culture |
| Characteristics of Self-Concept? | Subjectivity
Flexibility
Resistance to change |
| Prerequisites for Self Concept Change? | -given by someone viewed as competent
-highly personal
-reasonable as in light of how we see ourselves
-numerous
- |
| Self Fulfilling Prophecy | persons expections greatly influence the outcome |
| Self Imposed Prophecy | expectations that influence my behaviour |
| Prophecy that governs another’s actions | expectations of others that influence your actions |
| Benefits of Behaviour Management | -Social Acceptability, position
-Achieving relational goals (alter behavior to attain goal) |
| Perception Process | -Selection
-Organization
-Interpretation
-Negotiation |
| Factors influencing perception? | -Physiological
-Psychological
-Social
-Cultural |
| Self Serving Bias | -Blame someone else for failures
- Take credit for all success |
| 3 dimensions of Empathy? | -Perspective taking
-Emotional contagion
-Genuine concern |
| Requirmenents for Empathy? | -Open-mindedness
-imagination
-commitment |
| Components of Emotions? | -Physiological
-Cognitive
-Verbal and Non-Verbal |
| Rational-Emotive Approach | relationship between thoughts and feelings |
| Irrational Thinking | 1. Fallacy of perfection
2. Fallacy of Approval
-Fallacy of Should
-Fallacy of Overgeneralization
-Fallacy of Helplessness
-Fallacy of Causation
-Fallacy of Catastrophic Expectations |
| Debilitative Emotions | hinder or prevent effective |
| Nature of Language | -has rules
-symbolic
-subjective |
| Influence of Language | -naming and identity
-credibility and status
-affiliation,attraction and interest
-power
-sexism, racism |
| Components of "I" | -describes the other person’s behaviour
-describes your feelings
-describes the consequences of the other’s behaviour on you |
| Intimate distance | skin-45cm |
| Personal Distance | 45-1200cm |
| Social Distance | 1.2-3m |
| Public Distance | 3-7.5m+ |
| How much time do we spend listening? | 45% of our waking time |
| Listening responses? | -Silent
-questioning
-paraphrasing
-empathize
-support
-analyze
-evaluate
-advise |
| Elements of Listening | -hear
-attend
-understand
-remember
-respond |
| Stages of a relationship | -Initiate
-Experiment
-intensify
-integrate
-bonding
-differentiate
-circumscribe
-stagnate
-avoidance
-terminate |
| Johari Window? | Amount of self-disclosure |
