| Question | Answer |
| Identify a nursing diagnosis in relation to preventing injury in the environment | RF Falls RT Polypharmacy |
| Write an individualized goal for clients with a nursing diagnosis of Risk for Falls | Client will perform normal functions at work without fall or injury AMB:
-No new cuts or bruises, fractures or abrasions.
-Patient stating "I have not fallen at work" |
| Define Communication | To send, receive, interpret and respond appropriately to a message; an interchange of information. |
| Identify the three basic levels of communication | Verbal, Nonverbal and Therapeutic |
| Define Therapeutic Communication | Being able to see the difference between what the patient says and what is really going on; being able to "read between the lines" |
| Define the following 5 elements of the communication process:
1. Sender | originator of the message, speaker |
| 2. message` | the idea or thought being conveyed |
| 3. Channel | the means of transmitting the idea; verbally or nonverbally |
| 4. Receiver | person message is sent to, "listener" |
| 5. Feedback | response to the message |
| Verbal Communication with patients | -let patient do the talking
-keep questions simple, ask one at a time
-no jargon, avoid leading questions
-do not interrupt
-don't say "How/why did you???" |
| Nonverbal communication - some indicators | rapport
empathy
silence
listening
Body Language |
| Factors that influence communication process | Just about everything and then some :) |
| Techniques to avoid | -cliches
-jollying the client along
-lame reassurances
-switching the topic
-not following up |
