Term | Definition |
Sender | Encodes or creates the messages |
Feedback | takes place after the receiver has decoded or interpreted the message sent by the sender |
Message | the content being communicated and the channels in which it is communicated |
Receiver | decodes or interprets, the meaning of the message. |
Verbal Communication | takes place when the message is spoken. |
Nonverbal | body language known as kinesics. |
Complete | All necessary information must be given. |
Clear | Message must be heard and comprehended |
Concise | brief and to the point |
Courteous | asking to place them on hold, thanking them for holding. |
Cohesive | summarize and allow time for understanding |
Facial Expressions | Most important and observed nonverbal communication. |
Territoriality | distance at which we feel comfortable with others while communicating |
Posture | Manner in which we carry ourselves, or pose in situations. |
Position | The arrangements you are put in or put yourself in for communication with someone else. |
Gesture | using a body part to enhance or emphasize words or ideas. |
Defense Mechanism | the bodies way of seeking relief from uncomfortable or painful reality, often times unconsciously. |
Regression | Withdrawal, feeling powerlessness, childlike stage of behavior |
Denial | equal to accept information |
Repression | Unconscious, temporary amnesia, wiping out of memory. |
Projection | Blaming unacceptable desires, impulses and thoughts falsely to others ti avoid acknowledgement. |
Sublimation | channeling of a socially unacceptable behavior into a socially acceptable behavior. |
Displacement | Unconscious transfer of unacceptable emotions, thoughts or feelings from ones self to a more acceptable external source. |
Compensation | conscious or unconscious over emphasizing of a characteristic to offset a real imagined deficiency |
Rationalization | the minds way of making unacceptable behavior or events acceptable by devising rational . |