Question | Answer |
The following refers to storage memory that is lost when the computer is turned off | RAM |
A form of an input or output device that alters data from a computer and transmits via phone or cable line | Modem |
Should be used to avoid clipping important phrases when answering the phone | Buffer words |
A system that answers the call and provides caller with a choice of connections | Automatic routing unit |
Process of communicating in digital form | e-mail |
MA actions to help caller calm down | diffuse the situation, remain calm and in control |
Way by which first impressions are conveyed | facial expressions, posture, attitude |
Purpose of standard phone pad | make carbonless copy |
Screening calls in important to | assess the urgency and find the person most helpful to the caller |
While answering the phone the person states “I took a bunch of pills” What do you do? | ask what kind of pills they took |
Best describes the key to having an effective scheduling system | customize it to the practice |
Interpersonal skills required for a person scheduling appointments | don't be hurried or disinterested |
Best describes the purpose of screening | determine the urgency |
Best describes how the MA can make a patient feel welcome | acknowledge their presence |
What action would motivate a patient not to miss an appointment | give them an appointment card |
Which situation would require the most time for an appointment | complete physical |
most appropriate action when a patient telephones with symptoms of an acute illness | schedule patient asap |
Tool used to track a patient chart removed | out guide |
done to correct an error in medical record | strike through with red pen, write correction, and initial |
tab alpha system | color coded, full cut folders |
Filing method that serves as a reminder | tickler file |
Use of out guide | track charts that are removed |
Method of arranging charts that uses page that lists vital ID data, immunizations, allergies, and meds | POMR |
Med record that has data filed strictly with the most recent chart | chronological arrangement |
Would apply to legal standard if no written record was made | Didn't happen without record |
Appropriate indexing for St. Ann's Hospital | Stanns Hospital |
Used in numeric filing as a journal listing numbers that are preassigned | accession record |
Correct order of procedural steps for filing | Inspect, index, code, sort, file |
Considered when choosing a pt filing system | Number of files, how charts will be used |
EMR from multiple sources are combined into | EHR |
Purpose of screening new pt for insurance | to verify their insurance coverage for billing |
Which term means an insurance policy pays a % after deductible is met | coinsurance |
Is applied to determine primary coverage of dependent | birthday rule |
Statement mailed to patient that contains a summary of reimbursements | EOB |
Applies to persons who are eligible for medicare | disability |
Fee system that defines allowable charges | UCR |
Amount of charges provider writes off after insurance won't cover | adjustment |
Affects how quickly the provider is reimbursed and the amount of reimbursement | |
Should be used to check patient eligibility | POS device |
The following is recommended to do 1st when no payment is received in 4 to 6 weeks | ask about delay |
Applied to codes used as supplement to the basic CPT system | HCPCS |
Diagnosis codes used primarily with cancer | M Codes |
Components of a procedure and reporting them as billable with charges to increase reimbursement | unbundling |
Name of form given to medicare patients | ABN |
Parts of a pegboard system | not bank deposit slips |
Advantage of pegboard system | cheap, write it once, simple |
Type of endorsement used in ambulatory care | restrictive endorsement |
Indicates on bank statements | balance, checks, deposits, service charges |
Requirements of ABN form | to be in writing, indicate the type of procedures, the total responsibilities of the patient and the reason why this is the patient's responsibility |
Describes a monthly billing system | 1-2 days set aside for billing and mailing |
Problems affecting collectors | bankruptcy, estates, tracing skips |
Primary need to monitor more info | computerized system |
Type of accounting that helps determine finances | cost |
Bonds to help protect from embezzlement | fidelity bonds |
MA action who is assigned an unfamiliar task | read procedure manual |
HR Manager tasks | not inspecting legal regulations |
Regarding job descriptions | update annually |
HR manager doesn't look for ____ when hiring | age, race, sex |
USDL bureau states Mas are listed in the top 10 jobs with growth being faster through which year | 2014 |
Most common probation period length | 2-3 months |
Purpose of MA certification | to show professional competency |
Actions in forming a successful study group | prepared focused people and assign a leader |
Legal questions are in which section of the AAMA exam | General |
Name of NHA newsletter | NHA Today |
Advantage of completing a pre-job search self evaluation | know strengths, weaknesses, and preferences |
Resume specifications | 1 page, 1-1.5 inch margins, 8.5X11 paper |
Not a part of resume info | birthday |
Cover letter purpose | to get an interview |
Advantages of chronological resume | staying in same field of work |
% of jobs filled through networking | 80% |
Loan | fixed cost |
Clinical supplies | variable cost |
Lab procedures | variable cost |
physicians salaries | variable cost |
employee salary | variable cost |
Insurance questions | MA |
Medical advice | Provider |
Scheduling | MA |
Requests for prescription refills | MA |
Provider's family | provider |
General info | MA |
Poor progress reports | MA |
Other providers | Provider |
STAT reports | Provider |
Requests for medications other than prescriptions | Provider |
Provide in-house demo on new office equipment | planning employee training and education |
Present office policy manual and discuss its key points | orienting and training personnel |
Conduct an exit interview | dismissing employees |
Implement using probationary reviews | dismissing employees |
Provide a current job description | recruiting and hiring personnel |
Encourage monthly continuing education programs | planning employee training and education |
Implement OSHA related training sessions | complying with all personnel laws |
Demonstrate the use of any specialized equipment | orienting and training personnel |
Use networking to meet office needs | recruiting and hiring personnel |
Adhere to anti discrimination policies | complying with all personnel laws |
Encourage participation by paying employees for their time | planning employee training and education |