| Question | Answer |
| Process
of
Communication | - Process of exchanging information and the process of generating and transmitting meanings between two or more individuals
- foundation of society
- Primary aspect of nurse-patient interction |
| Five Parts
of
Communication | - The stimulus or referent
- The sender or source of message(encoder)
- The message itself
- The medium of channel of communication
- The receiver |
| Communication
Process | - Involves
- 1) Stimulus or referent(patient need)
- 2) Source (encoder)
- 3) Message
- 4) Channel
- 5) Receiver (decoder) |
| Stimulus | - Communication process based on a stimulus in our case it would be a patient need |
| Source | - Sender(encoder) person who starts the conversation |
| Message | - The actual physiological product of the source
- Request
- interview
- phone conversation
- memo
- nursing note |
| Channel | - The way the send has chosen to send the message and can be sent via
- Auditory - spoken word and cues
- visual - sight, observation and perceptions
- Kinesthetic - touch |
| Receiver | - Must translate and interpret the message sent.
- Through the translation of the message sent, the receiver must then make the decision about an accurate response |
| Feedback | - Confirmation that the receiver has understood the intended message |
| Reciprocal
in
Communication | - Communication in a reciprocal process in which both the sender and the receiver of messages participate simultaneously |
| Verbal
Communication | - Includes vocabulary, the words that are used to communicate. |
| Pacing | - The rate of speech can communicate meaning to the receiver |
| Intonation | - tone of voice can communicate variety of feelings |
| Non-Verbal
Communication | - Trans. of info without the use of words
- known as body language
- helps to understand subtle messages |
| Intrapersonal
Communication | - Comm. that occurs within the individual
- self-talk |
| Interpersonal
Communication | - Occurs between two or more people with a goal to exchange a message |
| Small Group
Communication | - occurs when nurse interact with 2 or more people
- the more people involved the more complicated it becomes |
| Organized
Communication | - Occurs when individuals or groups within a organization comm. to achieve established goals |
| Task Orientated
Member | - focus on work to be done
- these are the worker bees |
| Group-Building or
Maintenance
Member | - These are the people tat try to move some of the burden off the worker bees
- They are peace keepers,
- listen to you vent
- they support the group |
| Self-server
Members | - They are users, they only care about themselves
- they are the drama queens of the group
- in the end they will take all the credit for your work |
| Social
Relationship | - it is mainly for pleasure or shared interests |
| Helping
Realtionship | - is a planned and goal directed connection between a nurse and a client for the purpose of providing care to the client
- the foundation of a helping relationship is respect for the dignity and worth of the client |
| Goals
of a
Helping Relationship | - Determined cooperatively and are defined in terms of the patients needs
- common goals might include increased independence, greater feelings of worth and improved health and well being |
| Characteristics
of a
Helping Relationship | - Does not occur spontaneously
- characterized by unequal sharing
- built on pt. needs
- dynamic
- purposeful and time limited
- professional accountability |
| Phases of
Helping Relationship | - Orientation Phase
- Working Phase
- Termination Phase |
| Orientation
Phase | - Established tone and guidelines for the relationship
- ID each other by name
- Clarify roles of both people
- Establish an agreement about the relationship
- Provide the pt with orientation to the healthcare system |
| Working
Phase | - Work together to meet the patients needs
- Provide whatever assistance is needed to achieve each goal
- Provide teaching and counseling |
| Termination
Phase | - Examine goals of helping relationship for attainment
- make suggestions for future efforts if necessary
- Encourage pt to express his or her emotions about the termination |
| Empathy | - Id the way another person feels. |
| Open ended Questions | - allow the pt a wide range of possible responses |
| Closed ended
Questions | - allow the pt with a limited choice of possible responses |
| Validating
Questions | - Validates what you think that you heard |
| Clarifying
Questions | - To check whether or not you understand |
| Reflective
Questions | - Repeating what the pt. said or describe the pt feelings |
| Sympathy | - focuses on the nurses feelings rather than the clients |
