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ch 6 psyc
| Question | Answer |
|---|---|
| context | the environment in which communicaiton occurs & can include the time & physical, social, emotional, & cultural environments |
| nonverbal communication | behavioral accompanies verbal content ie:body lang, eye contact, facial expression, tone of voice, speed & hesitations in speech, grunts & groans,& distance from listener |
| content | literal words that a person speaks |
| process | denotes all nonverbal messages that speaker uses to give meaning & context to message. listeners must observe behavior/sounds that accent the words & interpret speakers nonverbal behavior |
| congruent message | conveyes when content & process agree |
| incongruent message | when content & process do not agree |
| therapeutic communication | RN-pt interpersonal interaction during which the nurse focuses on pts specific needs to promote effective exchange of info |
| proxemics | study of distance b/t ppl during communication |
| intimate zone | 0-18inches:parent/child, lovers, whispering ppl |
| personal zone | 18-36in: family & friends who are talking |
| social zone (nurse pt zone:3-6ft) | 4-12ft: distance acceptable for comm in socail, work, & business settings |
| public zone | 12-25ft: distance b/t speaker & audiance, small groups, informal functions |
| assess for abstract thinking | say a proverb & see if pt can interpret it appropriately ie: "a stitch in time saves nine" |
| overt cues | clear & direct cues & statements ie: "i want to die" |
| covert cues | hidden, vague, or indirect messages that need interpretation ie: "nothing can help me" |
| expressive face | protrays moment-to-moment thoughts, feelings & needs. Can tell even if pt doesnt want others to know |
| impassive face | emotionless deadpan expression similar to a mask |
| confusing face | expression that is the opposite of what the pt wants to convey. |
| body language | gestures, postures, movement, & body positions |
| body position | crossed legs or arms that are crossed may threaten the pt who is trying to express there feelings. |
| vocal cues | voive volume, tone, pitch, intensity, emphasis, speed, & pauses augment senders message. loudness indicates anger, fear, happiness, or deafness |
| nondirective role | using broad openings & open ended questions to collect info & help pt ID & discuss topic of concern |
| directive role | direct, yes/no questions & using problem-solving to hlep with present here-&-now issues |
| assertive communication | ability to express positive/negative ideas & feelings in an open, honest, & direct way |
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1225581002
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