click below
click below
Normal Size Small Size show me how
chpt24/communication
Question | Answer |
---|---|
Communication | a lifelong learning process & essential part of pt-centered nursing |
Therapeutic Communication | occurs w/in a healing relationship btwn. nurse & pt |
Skilled communication | empowers others and enables people to know themselves and make their own decisions |
critical thinking in nursing | based on established standards of nursing care & ethical standards |
Perceptual Biases | human tendencies that interfere w/accurately perceiving & interpreting messages from others |
Nature of communication process | requires you to constantly decide what, when, where, why & how to convey a message |
Intrapersonal communication AKA self-talk, self-verbalization, inner-thought | occurs w/in an individual |
Interpersonal communication | one-on-one and often face-to-face |
Transpersonal Communication | occurs w/in a persons spiritual domains |
Small group communication | small # of persons meet...goal directed & requires understanding of group dynamics |
Public Communication | interaction w/an audience |
Referent | motivates one person to communicate w/another |
Sender | person who encodes & deliver the message |
Receiver | person who receives and decodes the message |
Message | content of the communication...verbal, nonverbal, symbolic |
Channels | means of conveying & receiving messages...visual, auditory, tactile |