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Foundations Test 3
Assertive Communication
| Question | Answer |
|---|---|
| Not expressing yourself is what type of behavior? | Passive |
| ______ conveys a sense of self-assurance while also communicating respect for the other person. | Assertiveness |
| serve to avoid conflict or sidestep issues. They reflect feelings of sadness, depression, anxiety, powerlessness, and hopelessness. | Passive Response |
| What response provokes confrontation at the other person's expense. It reflects feelings of anger, frustration, resentment, and stress. | Aggressive Response |
| What are the advantages of assertive behavior? | • It is more likely you will get what you want when you ask for it. |
| Describe techniques that promote assertive behavior. | E. D. I. A. |
| E in EDIA stands for _______. | Empathy statement (I don't know if you know this but… is acceptable to use when you can't come up with another one). |
| D in EDIA stands for _______. | D=Non-blameful description of another's behavior |
| I in EDIA stands for ______. | I= an "I" message: I” messages, such as “I want,” “I need,” “I think,” or “I feel.” |
| A in EDIA stands for _____. | A=An Action statement - what it is you want to happen |
| What are the 4 myths about assertiveness? | 1. Obligation 2. Anxiety 3. Modesty 4. Good Friend |
| Obligation myth | You do it because you feel obligatied. I.E. Boss wants you to work extra so you say yes then you resent it. |
| Anxiety myth | You don't want to admit you are anxious. |
| Modesty myth | I.E. someone complaments you and you say something like I got it at ________. Basically you don't accept the compliment. |
| Good Friend myth | I do not have to say how I fell about you, you should know how I feel about you. |
| Assertiveness Definition | one may exhibit assertiveness by behaving, within the parameters of a situation, in an effective fashion, honestly expressing one's feelings, while respecting the right and feeling others involved. |
| 1) Is a characteristic of behavior, not persons | Assertiveness |
| 2) Is person- and situation-specific, not a universal characteristic | Assertiveness |
| 3) Must be viewed in a cultural context as well as in terms of situational variables | Assertiveness |
| 4) Is predicated on the ability of the individual to freely choose an action | Assertiveness |
| 5) Is a characteristic of socially effective, non-hurtful behavior | Assertiveness |
Created by:
cgwayland
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