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Found of Nursin Ch.3


Active Listening Giving full attention and concerted effort to understand the message being sent
Agressive Communication Interacting with another in an overpowering and forceful manner to meet one's own needs at the expense of others
Altered Cognition A decrease or lack of cognitive ability to receive, process, and send information
Assertive Communication Interaction that takes into account the feelings and needs of the receiver
Assertiveness The ability to confidently and comfortably express thougts and feelings while still respecting the legitimate rights of the patient.
Clarifying Restating the patients message in a a manner that asks the patient to verify that the message received is accurate.
Closed Posture A formal, distant stance, generally with the arms and possibly the legs tightly crossed.
Closed Question Focused question that seeks a particular answer (i.e...yes or no)
Communication Use of words and behaviors to construct, send, and interpret messages.
Connotative Meaning Reflects the individuals perception or interpretation of a given word.
Denotative Meaning The commonly accepted definition of a particular word.
Expressive Aphasia A physiologic condition in which an individual is unable to communicate a desired message.
Focusing A communication technique used when more specific information is needed to accurately understand the patients message.
Gestures Movements used to emphasize the idea being communicated.
Jargon Commonplace language or terminology unique to people in a particular work setting.
Minimal Encouragement A subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more.
Nontherapeutic Communication Communication techniques both verbal and nonverbal that hinder the nurse-patient relationship.
Nonverbal Communication The transmission of messages without the use of words.
One-way Communication A structured form of communication in which the sender is in control.
Open-Ended Question A question that does not require a specific response and allows the individual to elaborate freely on a subject.
Open Posture A relaxed stance with uncrossed arms and legs while facing another individual.
Paraphrasing A communication technique that involves restating the patients messages in the nurse's own words to verify that the nurse's interpretation of the message is correct.
Passive Listening Receiving a message without any response or indication of understanding.
Posture The way an individual sits, stands, and moves.
Receive, receiver The individual or individual's to whom a message is sent.
Receptive Aphasia A physioligical condition in which an individual cannot recognize or interpret the message being received.
Reflecting Assists the patient to "reflect" on inner feelings and thoughts rather than seeking answers or advice from someone else.
Restating Involves teh nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey.
Send, Sender The person conveying the messages
Therapeutic Communication A form of communciation that facilitates the formation of a positive nurse-patient relationship.
Two-way Communication A form of communication that requires that both the sender and the receiver to participate equally in the interaction
Unassertive Communication A style of communication in which the sender sacrafices legitimate personal rights to meet the needs of the reciever, often resulting in feelings of resentment.
Verbal Communication A form of communication that involves the use of spoken or written words or symbols.
All interactions result in the occurence of some form of communication. True or False True
___________ is both verbal and nonverbal. Communication.
Is nonverbal communication very powerful? Yes or No. Yes
The manner, or style, in which a message is communicated will not greatly influence the mood and the overall outcome of an interaction. True or False False. How a person communicates does influence the tone of the overall interaction.
Communication in nursing should be ____________. therapeutic
___________ is essential to effective nurse-patient interaction. Trust
What is one of the most effective methods of therapeutic communication? Active Listening
What is a form of nonverbal communication that is inherent to the practice of nursing? Touch.
What type of communication is a powerful tool in promoting the well-being of an individual? Humor
Which communication technique is always considered appropriate? Active listening
What are five nonverbal cues? 1. Voice (tone, volume, & rate of speech) 2. Eye contact 3. Physical Appearance 4. Gestures 5. Posture
What is the goal of communication between the nurse ant the patient? To establish a therapeutic relationship.
When giving a report during shift change, the night nurse should be aware that a patient may hear the information being exchanged. The patient hearing ht inforamtion would be referred to as the _____. Receiver
In a nurse-patient relationship, when the nurse is communicating with the patient, the type of communication that is least effective is referred to as One-way Communication
What terms best describe nonverbal cues? Tone of Voice, Touch, and Rate of Voice.
What are five nursing interventions for patients with impaired verbal communication? 1. Listen carefully 2. Use simple Communication 3. maintain eye ontact at patient level and read patienst eyes as able (If culturally appropriate) 4. Use touch as appropriate 5. Patience, Praise, and do not raise voice or shout.
For non-english speaking patients, you should use children or relatives as interpreters. true or false. False, avoid using children or relatives as interpreters.
What are some nonverbal communication techniques? Active Listening, maintaining silence, minimal encouragement by nodding and eye contact, touch, convey acceptance.
What are some verbal communication techniques? closed questions, open-ended questions, restating, paraphrasing, clarifying, focusing, reflecting, stating observations, offering information, and summarizing.
What are some responses that may block communication? False reassurance, Giving advice, false assumption, automatic response, defensiveness, arguing, asking for explanation, and changing the subject.
If a patient is unable to speak, what can you do to communicate? Sign Language, Paper and Pencil, Picture board, Eye blinks, Computer assisted technology, and a clock faced communicator.
Created by: losmica
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