Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password

Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.

Question

Which of the following is not part of the communication cycle
click to flip
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know

Question

Which is not the right way to communicate with someone with a hearing problem
Remaining cards (22)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Medical assisting re

chapter 10b

QuestionAnswer
Which of the following is not part of the communication cycle Witness
Which is not the right way to communicate with someone with a hearing problem Shouting at the person
What is the term for verbal and nonverbal evidence that a message was received and understood Feedback
Good communication techniques include Demonstrating Respect
Rapport involves A positive and harmonious relationship
Nonverbal communication is also known as Body Language
Positive communication includes Encouraging patients to ask questions
What is negative communication Mumbling, speaking sharply,talking to fast, showing boredom
The three types of listening are Evaluative,Active and Passive
What is the name for a condition of anxiousness that is caused when patients are in the medical office White Coat Syndrome
With an angry patient, you should always Remain Calm
What should you used to help communicate with visually impaired patients Large Print
For mentally disabled patients, you should Remain calm if they become confused
Elderly patients Should be addressed as Mr or Mrs unless they tell you otherwise
Open ended questions Should be asked of all patients
For very young patients, you should Explain any procedure in very simple terms
Patients with AIDS Often fell depressed, angry, and guilty
When greeting patients, a medical assistant should Make eye contact
What defense mechanism is defined as putting unpleasant events, feeling or thoughts out of the mind Repression
The goal of a medical assistant to treat patients and their families fairly is achieved by Therapeutic communication
One of the greatest barriers to communication is Stress
The C's of communication are Completeness,Clarity,Conciseness,Courtesy, Cohesiveness
When dealing with a seriously ill patient you should Avoid empty promises
Created by: kimmykoolbeans
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards