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Medical assisting re

chapter 10b

QuestionAnswer
Which of the following is not part of the communication cycle Witness
Which is not the right way to communicate with someone with a hearing problem Shouting at the person
What is the term for verbal and nonverbal evidence that a message was received and understood Feedback
Good communication techniques include Demonstrating Respect
Rapport involves A positive and harmonious relationship
Nonverbal communication is also known as Body Language
Positive communication includes Encouraging patients to ask questions
What is negative communication Mumbling, speaking sharply,talking to fast, showing boredom
The three types of listening are Evaluative,Active and Passive
What is the name for a condition of anxiousness that is caused when patients are in the medical office White Coat Syndrome
With an angry patient, you should always Remain Calm
What should you used to help communicate with visually impaired patients Large Print
For mentally disabled patients, you should Remain calm if they become confused
Elderly patients Should be addressed as Mr or Mrs unless they tell you otherwise
Open ended questions Should be asked of all patients
For very young patients, you should Explain any procedure in very simple terms
Patients with AIDS Often fell depressed, angry, and guilty
When greeting patients, a medical assistant should Make eye contact
What defense mechanism is defined as putting unpleasant events, feeling or thoughts out of the mind Repression
The goal of a medical assistant to treat patients and their families fairly is achieved by Therapeutic communication
One of the greatest barriers to communication is Stress
The C's of communication are Completeness,Clarity,Conciseness,Courtesy, Cohesiveness
When dealing with a seriously ill patient you should Avoid empty promises
Created by: kimmykoolbeans
 

 



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