Medical assisting re Word Scramble

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Question	Answer
Which of the following is not part of the communication cycle	Witness
Which is not the right way to communicate with someone with a hearing problem	Shouting at the person
What is the term for verbal and nonverbal evidence that a message was received and understood	Feedback
Good communication techniques include	Demonstrating Respect
Rapport involves	A positive and harmonious relationship
Nonverbal communication is also known as	Body Language
Positive communication includes	Encouraging patients to ask questions
What is negative communication	Mumbling, speaking sharply,talking to fast, showing boredom
The three types of listening are	Evaluative,Active and Passive
What is the name for a condition of anxiousness that is caused when patients are in the medical office	White Coat Syndrome
With an angry patient, you should always	Remain Calm
What should you used to help communicate with visually impaired patients	Large Print
For mentally disabled patients, you should	Remain calm if they become confused
Elderly patients	Should be addressed as Mr or Mrs unless they tell you otherwise
Open ended questions	Should be asked of all patients
For very young patients, you should	Explain any procedure in very simple terms
Patients with AIDS	Often fell depressed, angry, and guilty
When greeting patients, a medical assistant should	Make eye contact
What defense mechanism is defined as putting unpleasant events, feeling or thoughts out of the mind	Repression
The goal of a medical assistant to treat patients and their families fairly is achieved by	Therapeutic communication
One of the greatest barriers to communication is	Stress
The C's of communication are	Completeness,Clarity,Conciseness,Courtesy, Cohesiveness
When dealing with a seriously ill patient you should	Avoid empty promises

Created by: kimmykoolbeans