chapter 10b
Help!
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| Which of the following is not part of the communication cycle | Witness
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| Which is not the right way to communicate with someone with a hearing problem | Shouting at the person
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| What is the term for verbal and nonverbal evidence that a message was received and understood | Feedback
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| Good communication techniques include | Demonstrating Respect
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| Rapport involves | A positive and harmonious relationship
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| Nonverbal communication is also known as | Body Language
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| Positive communication includes | Encouraging patients to ask questions
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| What is negative communication | Mumbling, speaking sharply,talking to fast, showing boredom
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| The three types of listening are | Evaluative,Active and Passive
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| What is the name for a condition of anxiousness that is caused when patients are in the medical office | White Coat Syndrome
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| With an angry patient, you should always | Remain Calm
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| What should you used to help communicate with visually impaired patients | Large Print
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| For mentally disabled patients, you should | Remain calm if they become confused
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| Elderly patients | Should be addressed as Mr or Mrs unless they tell you otherwise
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| Open ended questions | Should be asked of all patients
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| For very young patients, you should | Explain any procedure in very simple terms
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| Patients with AIDS | Often fell depressed, angry, and guilty
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| When greeting patients, a medical assistant should | Make eye contact
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| What defense mechanism is defined as putting unpleasant events, feeling or thoughts out of the mind | Repression
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| The goal of a medical assistant to treat patients and their families fairly is achieved by | Therapeutic communication
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| One of the greatest barriers to communication is | Stress
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| The C's of communication are | Completeness,Clarity,Conciseness,Courtesy, Cohesiveness
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| When dealing with a seriously ill patient you should | Avoid empty promises
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