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L, E, and BioE

Risk Management

QuestionAnswer
perform within the scope of training and education; do not give advice
keep office safe and equipment in readiness
keep all matters related to client care confidential
keep accurate and meticulous records
chart when clients are called with test results
chart all canceled appointments and no-shows
document document, document
practice uninterrupted listening during the critical first 60 seconds of any physician-client communication
put verbal instructions in writing, give a copy to client
do not criticize other practitioners
discuss fees before treatment
treat everyone equally
never guarantee a cure
listen to clients, and always tell the physician when there is a complaint
Created by: christiethoreson
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