Therapeutic Communication

Using respectful, compassionate communication to build trust and obtain accurate patient information.

Fully concentrating on the patient by listening, observing, and responding appropriately.

Understanding and acknowledging a patient's feelings without becoming emotionally involved.

Paitent Care Report (PCR)

The official written record of patient assessment, treatment, and transport; it is a legal document.

Objective Documentation

Recording only factual observations without opinions or assumptions.

Documentation showing a competent patient understands the risks and voluntarily refuses treatment or transport.

Confidentiality (HIPAA)

Protecting patient privacy by only sharing information with those directly involved in patient care.

The legal duty to report certain incidents such as child abuse, elder abuse, gunshot wounds, and other situations required by state law.

Using clear, concise, professional communication with dispatch and receiving hospitals to ensure continuity of care.

Critical Incident Stress Management (CISM)

Resources and strategies that help EMS providers cope with stress after difficult or traumatic calls.

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Ch. 4 Terms

Term	Definition
Therapeutic Communication	Using respectful, compassionate communication to build trust and obtain accurate patient information.
Active Listening	Fully concentrating on the patient by listening, observing, and responding appropriately.
Empathy	Understanding and acknowledging a patient's feelings without becoming emotionally involved.
Paitent Care Report (PCR)	The official written record of patient assessment, treatment, and transport; it is a legal document.
Objective Documentation	Recording only factual observations without opinions or assumptions.
Refusal of Care	Documentation showing a competent patient understands the risks and voluntarily refuses treatment or transport.
Confidentiality (HIPAA)	Protecting patient privacy by only sharing information with those directly involved in patient care.
Mandatory Reporting	The legal duty to report certain incidents such as child abuse, elder abuse, gunshot wounds, and other situations required by state law.
Radio Communication	Using clear, concise, professional communication with dispatch and receiving hospitals to ensure continuity of care.
Critical Incident Stress Management (CISM)	Resources and strategies that help EMS providers cope with stress after difficult or traumatic calls.

Created by: Academic_Weapon

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