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CMA Chap 39 SG
CMA SG Chap 39
| Question | Answer |
|---|---|
| What is defined as the act of working with other individuals? | Collaboration |
| What areas does professionalism encompass? | The ability to follow directions, prioritizing, flexibility, dress and grooming habits |
| What technique allows the listener to recap and review what was said? | Summarizing |
| What is the ability to communicate and interact with others? | Interpersonal |
| What technique involves rewarding a statement to check the meaning and interpretation? | Paraphrasing |
| Which technique involves putting words into the patients emotional reaction, which acknowledges the persons feelings? | Reflection |
| The RMA exam is from what agency? | American Medical Technologist(AMA) |
| The CMA exam is from what agency? | American Association of Medical Assistants(AAMA) |
| What means to have a deep awareness of another suffering and the desire to lessen it? | Compassion |
| What would be the transferable skills for a medical assistant? | Leadership skill, strong communication, listening skills, customer service, time management skills |
| How might a medical assistant prove technical skills to a potential employer? | Job advertisement, using portfolio using the practium skill skills |
| What means state of being worthy of respect? | Dignity |
| Describe a facility job board. | May allow the job seeker to register for specific type of a job and may allow job seeker to complete online profiles |
| What is networking? | Learn of job openings, job opportunity to network, exchange info among others in the field |
| The Medical Assistant Cert. (CCMA) exam is from which agency? | National healthcare Association |
| What methods has to be the best and most effective way to find empolyment? | Networking and Checking job board |
| What would be personal needs to consider when developing a career? | 5 years, 10 years, what areas do you enjoy in practium, what addition skills do I need to get and where do I go |
| What would be personal needs to consider when looking for a job? | Location, Hours, Wage, Benefits |
| If prepare reverse chronological list of events, this means that they are organized in what order? | The order of most recent on top and oldest on top |
| What resume formats focus on the persons employment history, bulleting out the job duties for each position? | Chronological |
| This section of the resume contains the applicants name, mailing, address, professional email address, and phone number. What is this section? | Header |
| Which resume formats may be used if a person is switching careers and it list the persons abilities, skill sets, and employment history? | Combinations |
| Which resume formats are the most popular and is useful when people are seeking employment in the same field as their education or prior experience? | Chronological |
| Which resume formats are customized to a specif job and includes detail key skills, and the applicant has demonstrated those skills? | Targeted |
| What is the cover letter? | Should always be sent along with the resume |
| When applying for a position for which you are qualified, what actions would most likely increase your chances of getting hired? | Writing a polite note thanking the employer for the interview |
| If you took courses but didn't graduate from a college program, what info should appear in your resume? | Name of school and summary of completed course work and years completed |
| What is the best action to take if an employer ask you whether you are married | Either answer the question or redirected the interviewer bank to the job requirements |
| What is a chronological resume? | List relevant job duties that relate to medical assisting and start with duty with an active verb |
| If the applicant has many years of work experience, how many years of work history should appear in the resume? | 10years |
| What is not included in the cover letter? | The salutation can be generic with no name included |
| What type of interview question should not be asked at a job interview? | How old are you? and Have you ever been arrested? |
| What should be included in a resume? | Contact info, professional summary, work experience, education, relevant skills, and cert. or licenses |
| The education section on a chronological resume is typically locate in what position? | Near the top |
| What is true regarding the cover letter? | The date is not needed, start most sentences with "I", the end posting number should not be included, first paragraph "Hi my name is" |
| The form is completed during when person is hired. It allows new hires to provide banking info to the employer. What is the name of this form? | Background check forms, Form I-9, Form W-4, Form W-10 |
| This for is completed during when a person is hired. It is used for new hires to provide their taxes status. What is the name of this form? | Form W-4 |
| This form is completed during when a person is hired. It is used for new hires to provide their tax status. What is the name of this form? | Form I-9 |
| What sources can be used to support claims of an individuals characteristics? | Past job reviews and practicum eval |
| What should not be done during an interview? | GNO evasive answers and exaggerate the length of prior employment situations |
| A "Special skills" section typically only appears in which of the following resumes? | Chronological |
| In a cover letter, a statement such as "I believe I have the qualities you require". Should be placed in which locations? | The start of the final paragraphs |
| When resigning from a job, how much notice should an MA provide to supervisor? | 2 weeks |
| When are the appraisals usually done? | After the initial probationary period and annually |
| What skills are also referred to as "softy skills"? | Interpersonal Skills |
| It is illegal for an interviewer to ask questions related to what? | Age, rationality, religion, marital/family status |
| How should a medical assistant prepare for a phone interview? | Have a copy of the resume and cover letter available and create a list of questions to ask |
Created by:
Kalu.Jayla1
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