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CNA-NIC F25 CH4.6

List Communication Guidelines for Anxiety

QuestionAnswer
ANXIETY is unease or worry often about a situation or condition
anxiety can be a response to an environmental stimulus or an internal stimulus
True or False: a person may not always know why they feel anxious True
what is anxiety considered a vague emotional state
what can cause anxiety the feelings may be caused by uncertainty or concern about a current situation or a future event
feeling anxious is not the same as feeling afraid
why is being anxious and being afraid different when a person is fearful, they are dealing with a specific and immediate danger
anxiety can cause what types of symptoms physical
what are some anxiety symptoms nausea, shaking, sweating, chest pain, and rapid heartbeat
when communicating with a person who is anxious it is important to try to reduce anxiety and stress
Anxiety Guidelines #1 Knock on the door, announce yourself, and greet the resident as soon as you enter the room. Do not touch the resident before you have identified yourself. Use touch only if it doesn't upset them
Anxiety Guidelines #2 Speak softly. Reduce the noise level
Anxiety Guidelines #3 Speak slowly and calmly
Anxiety Guidelines #4 Listen to the resident. Be patient. Ask gentle questions to try to identify the cause of the anxiety
Anxiety Guidelines #5 Be empathetic. Be calm and reassuring
Anxiety Guidelines #6 Avoid demanding behavior
Created by: user-1830624
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