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EMT-5 Communication

Study Guide

QuestionAnswer
Base station central EMS dispatch and coordination area
Repeaters Devices that receive transmissions from a low-powered source and rebroadcast them at another
Encoder device that breaks down sound waves into unique digital codes for radio transmission
decoder device that recognizes and responds to certain codes imposed on radio broadcasts
Mobile data terminal device mounted in an ambulance cab that receives and displays information on a screen
SBAR S-ituation: reason for call/patients chief complaint B-Background: medical history A-Assessment: pertinent subjective and objective findings R-Recommendation: what you're requesting for patient
What is SBAR used for? method of organizing communications about a patient
communication using verbal and nonverbal expressions as messages that are receiving and interpreted by others
Encoding converting information into a message
Decoding translating and interpreting a message
Feedback any info that an individual receives about his behavior
Defense mechanisms psychological coping strategies individuals use to protect themselves from unwanted feelings or thoughts
Intimate Zone space within less than 1.5 feet of an individual
Gestures nonverbal body movements that convey meaning to others
Haptics Study of touching. Can be one of most effective ways to help calm the patient and express your compassion and empathy
open-ended questions questions that allow the patient to respond in his own words
closed questions Questions that call for specific information from the patient
Leading questions Questions that suggest an answer
Culture thoughts, communications, actions, and values of a racial, ethnic, religious, or social group
Ethnocentrism view that one way of doing things is the right way and any other way is inferior
Created by: voneckab