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CNA-NIC F25 CH 3.5
Identify the People a Nursing Assistant Communicates with in a Facility
| Question | Answer |
|---|---|
| NAs communicate daily with many people in a facility. they are: | Doctors , Nurses, Supervisors , Managers, and Other Staff Members; Other Departments;Residents ; Families and Visitors ; The Community |
| Doctors , Nurses, Supervisors , Managers, and Other Staff Members | nursing assistants communicate verbally and non verbally with the care team. Charting information (manually or electronically) and using the telephone and call systems. May also be involved in care planning. (familiarityofmethodspromotebettercomwith team |
| Other Departments | NA communicate directly or via phone with people in various departments (dietary or housekeeping dept) maintaining a good relationship with other departments in a care facility helps promote organized care. |
| Residents | NA communicate with residents every day. |
| Families and Visitors | the care team should strive to have a positive, open relationship with residents families and friends. 1way is to always respond immediately when a resident calls for help (this lets family know that their loved are receivingpropercare,helppreventinjury) |
| The Community | staff may receive calls or visits from doctors offices or clinics . an NA should refer any questions to her supervisor . She should keep all resident and staff information confidential unless she has been instructed otherwise |
| what is important when communicating with other departments | being positive when dealing with other departments as well as keeping communication open and respectful |
| what should be reported to the nurse | problems with other departments |
| when does the most important communication with resident occur | occurs each time an NA greets them (at that time, the NA introduces themselves and identifies the resident; explains the care they will be providing and encourages the residents participation) |
| what do facilities sometimes do to identify residents | may use signs outside the door or photos to identify residents |
| why do we identify residents before performing care | vital part of promoting safety in the workplace |
| what is an important part of person centered care as well as a residents right | explaining care before the NA gives it |
| what are families a rich source of | source of information regarding residents likes, dislikes, and histories |
| what can NAs ask family about | ask them about residents preferences and experiences to help provide better care |
| what promotes better person centered care | taking the time to talk to residents family members about residents preferences , routines, and histories promotes better person centered care. |
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