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CNA-NIC F25 CH 3.4
List ways that cultures impact communication
| Question | Answer |
|---|---|
| world is full of | many different cultures |
| CULTURE | set of learned beliefs, values and behaviors shared by a social or ethnic group |
| how does culture effect communication | people from different cultures communicate in diverse ways |
| what is an example of a communication that varies from culture to culture | the use of eye contact - a person may feel it is important to look another person in the eye when speaking (view it as a sign of honest and respect) another person may think looking someone in the eye is rude or threatening |
| what is part of providing person centered care | learning about and respecting each residents preferences |
| what is another example of a body language communication that varies from culture to culture | touch practices differ from culture to culture. preferences regarding touch may also be a part of a persons personality |
| NAs must touch residents during daily care how to handle | if a resident is uncomfortable with touch the NA should limit it when it is not necessary |
| what are examples of acceptable or appropriate touch by an NA | - when providing personal are , such as bathing , dressing, feeding , and shaving - hugging a resident if the resident permits it or asks for it - holding a residents hand when asked |
| what are examples of nonacceptable or inappropriate touch by an NA | - sitting on a residents lap or asking a resident to sit on the NAs lap - Kissing a resident - Hugging a resident who pulls away - Rubbing against a resident or staff member or touching a person without consent |
| what can pose a problem when communicating | language barriers |
| what can differ between a resident and the nursing assistant leading to communication issues | a residents native language may be different than her nursing assistants. |
| how can language barriers be addressed | use of a medical translator, medical interpreter, or interpretation service. |
| what does a translator do | translates written words so they can be understood |
| an interpreter | translates spoken language |
| what can also assist with communication | communication boards and flash cards |
| what should not be used as interpreters or translators | family members or friends |
| what can NAs do to bridge the language barrier | learn a few words or phrases in a residents native language by asking an interpreter for help |
| what happens when a resident hears their native language | a resident may be comforted by hearing a few words in her native language |
| when talking to another staff member in front of a resident the NA should speak in a language that | the resident understands |
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